Assistant Manager: Lead Operations & Customer Experience

Ontario Trillium Foundation; Town of Hamburg (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth and advancement opportunities

Hands-on leadership experience

Dynamic, team-oriented environment

Job summary

The Ontario Trillium Foundation is seeking an Assistant Manager in Town of Hamburg, NY, to support the General Manager in achieving operational goals and customer satisfaction. This role involves leading a team, managing labor costs, ensuring food safety, and maintaining inventory control. Ideal candidates will possess strong leadership skills and a commitment to outstanding customer service. Further opportunities for growth and a dynamic work environment await successful applicants.

Qualifications

• Must be able to effectively lead and coach a team.
• Experience in customer service environments required.
• Strong understanding of food safety and sanitation standards.

Responsibilities

• Lead, coach, and support Shift Managers to ensure customer satisfaction.
• Recruit, train, and evaluate Team Members for a high-performing team.
• Create weekly schedules in compliance with labor laws.
• Maintain inventory levels and monitor waste reduction.
• Enforce cash handling procedures and maintain accurate reports.
• Ensure compliance with safety and sanitation standards.

Skills

Customer service

Team leadership

Labor management

Inventory control

Cash handling

Job description

The Ontario Trillium Foundation is seeking an Assistant Manager in Town of Hamburg, NY, to support the General Manager in achieving operational goals and customer satisfaction. This role involves leading a team, managing labor costs, ensuring food safety, and maintaining inventory control. Ideal candidates will possess strong leadership skills and a commitment to outstanding customer service. Further opportunities for growth and a dynamic work environment await successful applicants.