Assistant Manager: Customer Experience / Operations

World Market, LLC; New Jersey; On-site; USD 40,000 - 70,000; Full time

Job summary

An established retail brand is seeking a dynamic Assistant Manager to enhance customer experience and operational efficiency. In this role, you will lead a dedicated team, ensuring a customer-first culture while analyzing business trends to drive success. Your leadership will help foster a collaborative and inclusive environment, where each team member's contribution is valued. With a focus on training and development, you will empower your team to deliver exceptional service and support various business initiatives. This is a fantastic opportunity to grow your career in a vibrant and supportive workplace.

Benefits

Flexible scheduling

Associate discount

Medical and Dental Insurance

Vision Coverage

401(k) Savings Plan

Commuter Benefits

Employee Assistance Program

Qualifications

• Strong leadership skills with a focus on customer experience.
• Ability to analyze business trends and problem-solve effectively.

Responsibilities

• Lead a customer-first culture and develop a high-performance team.
• Support Store Manager with scheduling, timekeeping, and hiring.

Skills

Customer Experience

Leadership

Problem Solving

Attention to Detail

Effective Delegation

Education

2+ years of relevant leadership experience

Tools

Company Tools and Technology

Job description

Assistant Manager: Customer Experience / Operations

Join to apply for the Assistant Manager: Customer Experience / Operations role at World Market

Who We Are

For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won’t find anywhere else.

And, while diversity of product is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contribution and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.

What You’ll Do

• In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
• Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties And Responsibilities Of Customer Experience / Operations

• Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
• Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
• Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
• Drive customer engagement behaviors to support all loyalty initiatives.
• Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management.
• Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding/orientation, and training.
• Support and maintain Loss Prevention routines to support profitability initiatives.
• Complete Direct Store Orders and validate proper receiving.
• Manage all supply/fixture ordering and any facilities and maintenance issues.
• Responsible for validating, reconciling, and filing all monthly paperwork.

What You’ll Bring

• Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
• Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
• Minimum Age 21 years.
• Ability to lift up to 40 lbs.

Why We Love It

• Flexible scheduling to support your work-life balance.
• Associate discount to World Market!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after working 250 hours within their first three (3) months of employment.

Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: [phone]

Email: [e-mail]

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries
• Retail