Assistant Manager: Club Ops & Member Experience Leader

EPIC Fitness Group dba Planet Fitness; Troy (MI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Growth opportunities

Training program

Set schedule

Referral bonus

Health insurance

Dental insurance

Vision insurance

401(k) with match

Profit sharing

Free Black Card Membership

Paid time off

Night shift premium

Clean work environment

Planet Fitness mission

Job summary

Planet Fitness in Troy, MI is seeking an Assistant Manager to deliver exceptional member experiences and lead a team toward operational excellence. You will partner with the General Manager to oversee club operations and ensure high service standards.

Responsibilities include managing day-to-day operations, stepping in during the General Manager's absence, and assisting with recruitment and training to maintain fully staffed shifts.

Responsibilities

• In partnership with the General Manager, the Assistant Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork and operational excellence.
• The Assistant Manager manages and is responsible for all aspects of the Club’s operation in the absence of the Club General Manager. To work productively as part of a team and to motivate and inspire the team to achieve club productivity and customer service goals. To follow all Company standards, ensuring that the work shift contributes to the financial best interests of the Club, ensuring the individual and collective skills of the team are utilized effectively, and both the staff and member experience is positive.
• The Assistant Manager will assist with recruitment, hiring and training in order to ensure that the club is fully staffed at all times.
• Ensures excellence in Company Customer Service/Member Service at all times by consistently creating a welcoming environment for the members by greeting and assisting, as well as quickly responding to member inquires and needs.

Skills

Customer service

Team leadership

Recruitment & training

Job description

Planet Fitness in Troy, MI is seeking an Assistant Manager to deliver exceptional member experiences and lead a team toward operational excellence. You will partner with the General Manager to oversee club operations and ensure high service standards.

Responsibilities include managing day-to-day operations, stepping in during the General Manager's absence, and assisting with recruitment and training to maintain fully staffed shifts.