Assistant Manager, Club Ops & Member Experience

United FP; Oklahoma City (OK); On-site; USD 22,000 - 30,000; Full time

Job summary

Planet Fitness in Oklahoma City is seeking an Assistant Manager to help lead the club and support recruiting while driving guest satisfaction in a fast-paced, friendly environment. You will work under the Club Manager, supervise front-line staff, ensure cleanliness and safety, monitor daily operations, and contribute to hitting performance targets while upholding Planet Fitness values.

If you're energetic, reliable, and passionate about delivering great experiences, this role offers growth

Qualifications

• Must be 18 years or older.
• High School Diploma or GED equivalent.
• Excellent customer service skills with a high degree of member care.
• Previous experience leading teams in retail or fitness environments.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modify execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and well-maintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Team leadership

Self-motivation

Organization

Education

High School Diploma/GED

Job description

Planet Fitness in Oklahoma City is seeking an Assistant Manager to help lead the club and support recruiting while driving guest satisfaction in a fast-paced, friendly environment. You will work under the Club Manager, supervise front-line staff, ensure cleanliness and safety, monitor daily operations, and contribute to hitting performance targets while upholding Planet Fitness values.

If you're energetic, reliable, and passionate about delivering great experiences, this role offers growth