Assistant Manager [Chapman Hwy, FT]

Harper Volkswagen; Knoxville (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Employer-Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash in Knoxville is hiring a hands-on Assistant Manager to lead a frontline team and elevate our premium customer experience in our Chapman Highway location.

You will run the tunnel, manage labor costs, promote Unlimited Pass sales, and maintain a 4.5+ Google rating through proactive service.

We offer medical, dental, and vision, 401(k) plan, paid holidays and vacation, paid sick time, and opportunities for advancement.

Qualifications

• Experience leading front-line teams in retail, car wash, automotive, or service operations.
• A coaching mindset with consistent feedback and team development.
• Strong operational discipline with safety-first standards and checklists.

Responsibilities

• Run a tight ship: keep tunnel, grounds, lounge, restrooms spotless and guest-ready; ensure systems run smoothly.
• Hit labor-efficiency targets, schedule smartly, and manage costs.
• Grow the top line by increasing car count and Unlimited Pass sales.
• Protect the brand through quality control and proactive guest recovery.
• Lead and develop a cross-functional CX team with accountability and safety-first culture.
• Troubleshoot equipment and coordinate maintenance for max uptime.
• Manage scheduling, payroll submissions, and daily reports.

Skills

Leadership

Coaching

Operational discipline

Sales energy

Communication

Basic mechanical troubleshooting

Job description

Join Knoxville's Luxury Car Wash

Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Chapman Highwaylocation!

What you’ll do

• Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.

• Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.

• Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos.

• Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery.

• Lead & develop a team: Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture.

• Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time.

• Admin that matters: Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.

• Model operational mastery

  • Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep.

What you’ll bring

• Experience leading front-line teams in retail, car wash, automotive, or service operations.

• A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.

• Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities.

• Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.

• Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).

• Clear communication, strong judgment, and follow-through in a fast-moving environment.

Physical & schedule requirements

• On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.

• Work indoors/outdoors in changing weather.

• Availability on weekdays, weekends, and some holidays based on business needs.

Benefits

• Medical, Dental, and Vision Insurance

• 401(k) Plan

• Employer-Paid Life Insurance

• Paid Holidays

• Paid Vacation

• Paid Sick Time

• Opportunities for Advancement

• Healthy Work/Life Balance

Eligibility

• Valid Driver’s License

• Ability to pass a drug screening per company policy

Success looks like

• Profitability: Hitting CPLH and cost targets while growing volume and memberships.

• Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience.

• Team leadership: A fully cross-trained team, high engagement, and a ready bench for promotions.

• Operational excellence: Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime.

Reporting

• Reports to: Store Manager

• Direct reports: Supervises staff during assigned shifts

Pay & perks

• Competitive pay-rate, $18.00-21.00/hr. with a clear growth path in a fast-growing local brand.

• Health & wellness benefits, uniforms, and training.