Assistant Manager [Bearden]

Harper Auto Wash; Knoxville (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Employer‑Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash in Knoxville's Bearden location is seeking a hands‑on Assistant Manager to lead a front‑line team, elevate operations, and help grow memberships in a busy car‑wash environment.

You will coach CX Champions, manage schedules, control costs, ensure safety, and drive a premium guest experience while keeping facilities clean and processes running smoothly.

Qualifications

• Experience leading front‑line teams in retail, car wash, automotive, or service operations.
• Coaching mindset with a track record of growing people into leaders.
• Operational discipline and a safety‑first approach with standards and checklists.
• Sales energy with integrity guiding guests to the right plan and premium service.

Responsibilities

• Run a tight operation: keep tunnel, vacuums, and facilities spotless and guest‑ready.
• Hit labor‑efficiency targets, schedule smartly, and track costs on plan.
• Grow top line by increasing car count, selling passes, and executing promos.
• Protect brand with quality control, loading procedures, and high Google ratings.
• Lead and develop a team of Customer Experience Champions; foster accountability and safety.
• Troubleshoot equipment, perform PMs, and coordinate vendor/tech support for uptime.
• Build people‑first schedules aligned to CPLH and P&L goals; approve time cards and payroll.
• Report on daily/weekly activities and maintain checklists for operations.

Skills

Team leadership

Coaching mindset

Operational discipline

Sales energy

Clear communication

Mechanical troubleshooting

Safety‑first culture

Job description

Join Knoxville's Luxury Car Wash

Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands‑on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location!

What you’ll do

• Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest‑ready all day; ensure pay stations and systems run smoothly.
• Own results: Hit labor‑efficiency targets (cars‑per‑labor‑hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.
• Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos.
• Protect the brand: Reduce re‑cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow‑up and recovery.
• Lead & develop a team: Coach, cross‑train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety‑first culture.
• Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up‑time.
• Admin that matters: Build people‑first schedules aligned to CPLH and P&L goals, approve time‑cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.
• Model operational mastery (Tunnel & Finish Lane):
• Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck‑bed/roof‑rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep.
• Interior cleaning flow (Finish Lane): Set standards for team‑based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time‑to‑clean targets.

What you’ll bring

• Experience leading front‑line teams in retail, car wash, automotive, or service operations.
• A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.
• Operational discipline and a safety‑first approach; standards, checklists, and clean, guest‑ready facilities.
• Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.
• Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).
• Clear communication, strong judgment, and follow‑through in a fast‑moving environment.

Physical & schedule requirements

• On your feet 6-10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.
• Work indoors/outdoors in changing weather.
• Availability on weekdays, weekends, and some holidays based on business needs.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Employer‑Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

Eligibility

• Valid Driver’s License
• Ability to pass a drug screening per company policy

Success looks like

• Profitability: Hitting CPLH and cost targets while growing volume and memberships.
• Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience.
• Team leadership: A fully cross‑trained team, high engagement, and a ready bench for promotions.
• Operational excellence: Safe loading, clean site, on‑time, preventative maintenance & checklist compliance, and minimal downtime.

Reporting

Reports to: Store Manager

Direct reports: Supervises staff during assigned shifts

Pay & perks

• Competitive pay‑rate, $18.00-21.00/hr. with a clear growth path in a fast‑growing local brand.
• Health & wellness benefits, uniforms, and training.