Assistant Manager Casino Slots Full Time (Caesars LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Caesars Palace in Las Vegas is seeking an Assistant Casino Manager-Slots to supervise slot staff, verify transactions, and support the Casino Manager-Slots. You will ensure compliance with regulations and provide training feedback to staff.

In this role, you will manage scheduling, training, customer relations, and on-floor supervision, while maintaining security of games and money. Strong math, communication, and shift-flexibility are required.

Qualifications

• High school diploma or equivalent.
• Minimum age of 21.
• 1–2 years casino operation experience, preferably in Slot Operations.
• Knowledge of casino rules, regulations, and procedures pertinent to slot operations.
• Effective communication in English, both verbal and written.
• Knowledge of computer programs including Word, Excel, Outlook, and Windows.
• Ability to perform basic math functions quickly and accurately.
• Flexibility to work various shifts.
• Must present a well-groomed and professional appearance.
• Gaming License and Alcohol Card needed.

Responsibilities

• Monitor staffing levels, bank/floor assignments, and schedules.
• Train slot employees with guidance to perform duties.
• Ensure compliance with company, departments, and regulatory rules and provide training feedback and disciplinary action.
• Provide clear directives to meet departmental standards and goals.
• Demonstrate sound decision-making and supervisory skills.
• Assist in jackpot and fill transactions; understand slot machines, malfunctions, and payout schedules.
• Maintain security of games, money, and employees.
• Build relationships with slot players and manage customer disputes.
• Ensure timely performance reviews and disciplinary notices.
• Monitor employee performance and provide coaching on the floor.
• Ensure management coverage on the floor for guests and staff.
• Recommend improvements to the Casino Manager-Slots and Director of Slot Service.

Skills

Staff supervision

Customer service

Discipline & coaching

Communication

English proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Windows

POS systems

Job description

Job Description

The Assistant Casino Manager-Slots is responsible for supervising Slot Staff, verifying transactions and payouts, and assisting the Casino Manager-Slots. Monitors compliance with all established companies, departments, and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.

Job Description

The Assistant Casino Manager-Slots is responsible for supervising Slot Staff, verifying transactions and payouts, and assisting the Casino Manager-Slots. Monitors compliance with all established companies, departments, and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.

Responsibilities

• Responsible for monitoring staffing levels, bank/floor assignments, daily and weekly schedules to include breaks.
• Directly responsible for training slot employees, providing each with knowledge and appropriate directions to perform his/her responsibilities
• Monitors compliance with all established companies, departments, and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals
• Exhibits sound decision-making qualities, motivates personnel, and exhibits effective supervisory skills.
• Assist in performing jackpot and fill transactions. Possesses a thorough working knowledge of the several types of slot machines, their functions, malfunctions, and payout schedules
• Maintains security of all games, money, and employees
• Take advantage of the opportunity to build long-term relationships with customers. Routinely strives to build and maintain rapport with slot players and manages customer disputes, making every effort to achieve customer satisfaction
• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate
• Monitors the performance of all employees and provides training and coaching, as necessary.
• Responsible for making sure there is always management on the floor and available to employees and guests.
• Make recommendations to the Casino Manager-Slots and/or the Director of Slot Service to improve the efficiency of the department and build business

Qualifications

• High school diploma or equivalent required
• Work requires a minimum age of 21
• Work requires minimum of 1-2 years’ casino operation experience, preferably in Slot Operations
• Previous knowledge of casino rules, regulations, and procedures pertinent to slot operations is preferred
• Work requires effective communication in English, both verbal and written form in a professional manner
• Work requires knowledge of computer programs including Word, Excel, Outlook, and Windows
• Work requires ability to perform basic math functions quickly and accurately
• Work requires flexibility to work various shifts
• Must present a well-groomed and professional appearance
• Gaming License and Alcohol Card Needed

Additional Requirements

• Must be able to maneuver to all areas of the casino
• Must be able to lift to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Also, able to walk and be on your feet for extended periods of time
• Must possess a sense of urgency and keep pace with peak levels of business and customer demands
• Must be able to work in stressful situations with constant public contact and frequent interruptions as well as possess basic math skills
• Must be able to read, write, speak, and understand English as well as able to tolerate secondary tobacco smoke. Must be able to work any day, any shift

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.