Assistant Manager Beverage

SMGHA Nevada, LLC; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

Palms Casino Resort is seeking an Assistant Beverage Manager to support the Beverage Manager in directing the Beverage Service team and upholding Palms brand standards on property.

You will oversee labor, scheduling, inventory, and cost control while ensuring compliance with safety and company policies. The role requires strong leadership, guest service, and cross-department collaboration to deliver consistent, high-quality service.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience in beverage/large-scale service.
• Experience managing high-volume beverage operations preferred.
• Proficiency with Outlook, Word, Excel, and PowerPoint.
• Strong customer service and interpersonal skills.
• Willingness to work varied shifts, including nights, weekends, and holidays.
• Ability to develop department goals aligned with property objectives.
• Must obtain TAM Card and SNHD Food Handlers Card.

Responsibilities

• Direct smooth, efficient operation including labor management and scheduling.
• Provide HR support: hiring, training, compliance, and performance feedback.
• Ensure safety and cleanliness per SNHD, OSHA, and Fire/Life Safety standards.
• Manage licenses, attendance, payroll records, and files.
• Create daily floor plans and post schedules; track time and bids.
• Assist with hiring, discipline, and training processes as needed.
• Maintain stocked inventories to support cost control.
• Guide beverage staff and ensure proper scheduling for service.
• Resolve guest claims and disputes fairly and promptly.
• Coordinate with other departments; inform Beverage Manager of issues.
• Assist Beverage Manager and Director with projects and other duties.

Skills

Beverage management

Staff supervision

Labor management

Cost control

Customer service

Schedule coordination

Training & compliance

Communication

Leadership

Education

High school diploma or equivalent

Tools

Outlook

MS Word

Excel

PowerPoint

Job description

Reporting to the Beverage Manager, the Assistant Beverage Manager is to assist the Beverage Manager in providing direction and leadership for the Beverage Service team consistent with the Palms brand.

Core Job Responsibilities:

Direct smooth, efficient, cost-effective operation, including labor management, supervision of all aspects of services, scheduling, and inventory control. Ensure all departmental service standards are upheld. Manage Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring, training in compliance with Company policies, legal requirements, and Collective Bargaining Agreements. Ensure maintenance and cleanliness of outlets with specific focus on departmental and SNHD food safety standards, OSHA, Fire and Life Safety Regulations. Maintain employee license requirements, attendance, payroll records, and files. Maintain a working relationship with the Culinary Union; comply with Company policies, legal requirements, and Collective Bargaining Agreements Responsible for Create daily floor plans based on the schedule for the managers to use as a tool when overseeing the casino floor. Edits and tracks employee’s time. Post all bids, memos, and schedules in a timely manner. Assist with all processes and paperwork regarding hiring, separation, discipline, training, and compliance. Support all areas of the Beverage department by ensuring all products are stocked and properly inventoried for accurate cost control. Seek ways in which to reduce departmental operating costs without affecting the quality of beverage or service. Provide guidance and counsel to all beverage employees; ensure staff is scheduled properly. Resolve guest claims or other disputes between subordinate team members in a fair and patient manner. Make sure prompt, courteous service is consistently provided to all guests. Must be able to effectively interact with all departments regarding any issues that arise or need assistance. Keep the Beverage Manager informed of all pertinent information and irregularities occurring in the Beverage Department. Assist Beverage Manager and Director with projects as required. The Assistant Beverage Manager performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

Qualifications:

• High school diploma or equivalent.
• Two (2) years of related experience.
• High volume restaurant management, beverage management or supervisory experience required.
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine.
• Effective listening abilities with strong judgment skills.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Work varied shifts including weekends and holidays.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.
• Obtain and maintain a TAM Card and Southern Nevada Food Handlers Card

Physical Demands:

• Work is performed in an office setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, employees, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols May be required to work evening, weekends and holiday shifts.

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well-being of our team members is the top priority.

At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first.