Assistant Manager Application Development/ Technical Support

City of Cleveland; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

City of Cleveland is seeking an Assistant Manager Application Development/Technical Support to plan, organize and manage major IT sections. The role oversees application development, database administration, standards, and software support, directing staff and coordinating with customers to ensure progress and visibility of results.

The ideal candidate will have a Bachelor's degree in a computer-related field, 3+ years IT experience, and strong proficiency with Windows Server environments and

Qualifications

• Bachelor's degree in Computers, Information Processing, or related field from a four year college or university required.
• Three years of IT experience required.
• Two years substitution for education is allowed.

Responsibilities

• Plans, organizes, and manages the technical aspects of a major section of the Data Processing Organization.
• Directs staff for all technical aspects of the department and maintains progress reports for customers and management.
• Organizes staff, staffing, recruiting efforts, and employment offers; assigns tasks and appraises subordinates.
• Ensures optimized schedules, budgets, and technical excellence; coordinates with customer representatives.

Skills

IT leadership

Staff management

Customer-oriented communication

Education

Bachelor's Degree in Computer-related field

Tools

MSCE

CCNA

Windows Server administration

Exchange, DNS, WINS, IAS, Proxy

Job description

Assistant Manager Application Development/ Technical Support

Plans, organizes, and manages the technical aspects of a major section of the Data Processing Organization. This includes application development, database administration, standards, and software support. Exercises considerable latitude in determining objectives and approaches to assignments. Manages a large section responsible for the design, development, implementation, and maintenance of management information system. Plans, organizes, and directs the efforts of the staff for all technical aspects of the department. Establishes and maintains status reports which provide progress and problem visibility to customers and management. Organizes or modifies organization as required to complete assigned projects and to ensure optimization of schedules, budgets, and technical excellence. Maintains close contact with customer representatives to identify and respond to customer requests. Ensures that potential sources of problems are made known to the Division Manager. Assists in staffing department. Helps coordinate recruiting efforts and employment offers. Assigns tasks and appraises subordinates. Recommend new hires, terminations, or other changes of employee status. Performs other job-related duties as required.

• Bachelor's Degree in Computers, Information Processing, or related field from a four year college or university required.
• Three years of IT experience required.
• (Substitution: Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.)
• Must be an expert in Microsoft Windows 2000 Server and related servers such as Exchange, ILS, DNS, WINS, IAS, Proxy, and various other Microsoft Server/ Utility Software as well as Windows 98/NT/200XP client software, Microsoft Office Suites, vision Project and other utilities.
• Must be proficient with network hardware and configuration such as routers, switches, and firewalls.
• Must be proficient with most common Enterprise software such as Norton Enterprise, Antivirus, Cisco Works, OpenView, SnifferPro, LanGuard, etc.
• Must be Capable of assembling and configuring servers/workstations and installation of all software.
• Knowledge of various operating systems such as Unix, Linux, and VMSA.
• Must be able to lift and carry a minimum of thirty pounds (Lifting and transporting of computer and network equipment).
• Valid State of Ohio driver's license required.
• MSCE or CCNA Certifications are preferred but not required.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.