Assistant Manager Application Development/ Technical Support

City of Cleveland; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

The City of Cleveland is seeking an Assistant Manager to lead application development and technical support efforts within the Data Processing Organization. You will oversee development, databases, standards, and end-user support, guiding staff to optimize schedules, budgets, and technical excellence.

You will maintain close contact with customer representatives, ensure problem visibility, and drive staffing and project delivery to meet organizational objectives.

Qualifications

• Bachelor's Degree in Computers, Information Processing, or related field required.
• Three years IT experience required with server and network proficiency.
• MSCE or CCNA preferred but not required; strong Windows and Enterprise software knowledge.

Responsibilities

• Plan, organize, and manage technical aspects of a major section of the Data Processing Organization.
• Direct staff for design, development, implementation, and maintenance of MIS.
• Maintain status reports for progress and visibility to customers and management.
• Coordinate recruitment efforts and staff changes as needed.

Skills

Windows server administration

Network configuration

IT project oversight

Staff supervision

Education

Bachelor's Degree in Computers/ Information Processing

Tools

Microsoft Windows 2000 Server

Exchange

ILS

DNS

WINS

IAS

Proxy

Job description

Assistant Manager Application Development/ Technical Support

Plans, organizes, and manages the technical aspects of a major section of the Data Processing Organization. This includes application development, database administration, standards, and software support. Exercises considerable latitude in determining objectives and approaches to assignments. Manages a large section responsible for the design, development, implementation, and maintenance of management information system. Plans, organizes, and directs the efforts of the staff for all technical aspects of the department. Establishes and maintains status reports which provide progress and problem visibility to customers and management. Organizes or modifies organization as required to complete assigned projects and to ensure optimization of schedules, budgets, and technical excellence. Maintains close contact with customer representatives to identify and respond to customer requests. Ensures that potential sources of problems are made known to the Division Manager. Assists in staffing department. Helps coordinate recruiting efforts and employment offers. Assigns tasks and appraises subordinates. Recommend new hires, terminations, or other changes of employee status. Performs other job-related duties as required.

Minimum Qualifications

Bachelor's Degree in Computers, Information Processing, or related field from a four year college or university required. Three years of IT experience required. (Substitution: Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.) Must be an expert in Microsoft Windows 2000 Server and related servers such as Exchange, ILS, DNS, WINS, IAS, Proxy, and various other Microsoft Server/ Utility Software as well as Windows 98/NT/200XP client software, Microsoft Office Suites, vision Project and other utilities. Must be proficient with network hardware and configuration such as routers, switches, and firewalls. Must be proficient with most common Enterprise software such as Norton Enterprise, Antivirus, Cisco Works, OpenView, SnifferPro, LanGuard, etc. Must be Capable of assembling and configuring servers/workstations and installation of all software. Knowledge of various operating systems such as Unix, Linux, and VMSA. Must be able to lift and carry a minimum of thirty pounds (Lifting and transporting of computer and network equipment). Valid State of Ohio driver's license required. MSCE or CCNA Certifications are preferred but not required.

Supplemental Information

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.