Assistant Manager 2nd Shift

City Wide; Leesburg (VA); On-site; USD 30,000 - 33,000; Part time

Job summary

City Wide is seeking an Assistant Manager to support management of contract compliance for building maintenance services and to maintain relationships with Independent Contractors. The Assistant Manager is responsible for assisting with review of client contracts and ensuring that work meets expectations, while coordinating with the Facility Services Manager.

Hours are Monday through Friday, 6pm–10pm, with a pay rate of $23 per hour and a car allowance.

Qualifications

• High school diploma required; experience in facilities management or janitorial industry preferred.
• At least 3 years of management experience leading a team.
• Strong planning, organization, and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to review client contracts and ensure SLA adherence.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors and in-house labor.
• Review scope of work and ensure quality per account to retain and grow business.
• Coordinate with Facility Services Manager and provide nightly recap of issues.
• Assign IC work, meet client standards, and enforce SLA.
• Manage inspections, complaints, and client starts; ensure VIP attention as needed.
• Implement City Wide policies and ensuring compliance with client procedures.
• Ensure proper use of approved cleaning tools and equipment.
• Perform other duties as necessary.

Skills

Team leadership

Communication

Planning and organization

Management experience

Education

High school diploma

Tools

MS Office

Job description

Do you have experience in facilities management, janitorial, building maintenance or a similar industry? Do you also have strong management skills? If you answer yes, consider this great opportunity with City Wide!

We are seeking a Assistant Manager to join our successful team! The Assistant Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met.

Hours for this position will be Monday - Friday 6pm - 10pm

$23 per hour plus car allowance

Essential functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• MS Office, Internet skills required.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

City Wide offers a competitive compensation and benefits package for this position. City Wide offers a full range of benefits to include medical, dental, vision, STD/LTD and life insurance.