Facilities Night Manager

City Wide Facility Solutions; Greenville (SC); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental insurance

Life insurance

Vision insurance

Job summary

A building maintenance firm is seeking a Night Manager in Greenville, SC, to ensure contract compliance for building maintenance services and manage relationships with Independent Contractors. The ideal candidate has at least three years of management experience, particularly in janitorial services. Key responsibilities include quality assurance, handling customer interactions, and executing operational policies. Benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• 3+ years of management experience in a multi-unit environment.
• Experience in the building or janitorial industry preferred.
• Ability to lift up to 25 pounds.

Responsibilities

• Manage relationships with Independent Contractors.
• Ensure quality assurance per account.
• Handle customer complaints and requests.

Skills

Strong management experience

Excellent communication skills

Planning and organization skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full‑time evening shift position?

We are seeking a Night Manager to join our team! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. The employee must possess the ability to review the client contract and verify that work expectations have been met.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our mission is to create a ripple effect by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors and employees. Our values of community, accountability and professionalism are how we model success.

Essential Functions

• Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on problem solving.
• Review scope of work and ensure quality assurance per account to retain existing business and attract new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage them to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, and VIP treatment needing attention.
• Execute City Wide's New-Start Policy, Customer Complaints Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Perform other duties as necessary.

Requirements

• High school diploma required or equivalent experience in the commercial janitorial services industry.
• At least 3 years of prior experience in management, coaching, motivating, developing, and leading a team at multi‑unit or multiple locations.
• Building, facilities, janitorial or similar industry experience a plus.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job: constant sitting, bending, standing, walking, and the ability to lift up to 25 pounds.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation

$19.00/hr

City Wide is an Equal Opportunity Employer.