Assistant Manager - 2nd - 35153

Rack Room Shoes; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Rack Room Shoes in Chattanooga seeks a hands-on Assistant Manager to support the Store Manager in day-to-day operations, uphold company policies, and drive sales, service and standards. You will lead staff training, handle POS and cash procedures, oversee inventory, visual merchandising, and loss prevention, ensuring a safe, welcoming shopping environment for customers.

This role emphasizes leadership, teamwork, and delivering an excellent customer experience while meeting performance targets.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Management and organizational capabilities.
• Excellent interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills and product knowledge.
• Basic math and price handling ability.
• Understanding of store policies and procedures.
• Appreciation for store presentation and display standards.

Responsibilities

• Assist in managing day-to-day store operations.
• Provide leadership, guidance, and training to staff.
• Oversee POS transactions, discounts, refunds, and loyalty.
• Control inventory, shipping/receiving, pricing, and audits.
• Maintain merchandising standards and signage.
• Schedule staff and monitor payroll and attendance.
• Develop staff through training and adherence to policies.
• Support loss prevention and asset protection.
• Ensure safe, high-quality customer shopping experiences.

Skills

Background check

Verbal communication

Written communication

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Mathematical basics

Policy compliance

Store presentation standards

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.


• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.


• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures


• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory


• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage


• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance


• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards


• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.


• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check


• Effective verbal and written communication skills


• Managerial and organizational skills


• Strong interpersonal skills necessary for customer and employee interactions


• Strong visual merchandising skills


• Working knowledge of footwear, accessories and shoe care.


• Basic mathematical skills


• Knowledge of Corporate and Store Operations policies and procedures


• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/