Assistant Manager - 2nd

Rack Room Shoes; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes seeks an Assistant Manager to support the Store Manager in daily operations, drive sales, supervise staff, and ensure policy compliance while delivering an excellent customer experience across the store. You will train team members, handle opening/closing, manage inventory and POS procedures, and work to protect assets.

Strong communication, leadership, and merchandising skills are essential to succeed in this role.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; reinforce service level standards; provide service training and leadership.
• Handle all POS terminal transactions in accordance with policy and procedure (Sales, Discounts and Refunds, Loyalty; Open/Closing procedures).
• Inventory control duties including shipping/receiving, price changes, markdowns, damaged merchandise, and physical inventory.
• Merchandising and visual presentation to company standards (placement, housekeeping, signage).
• Payroll control including scheduling, budget compliance, and time/attendance.
• Training and development of direct reports with policy adherence and standard reinforcement.
• Loss prevention to protect company assets.
• Develop understanding of managing day-to-day operations.

Skills

Customer service

Verbal & written communication

Managerial skills

Organizational skills

Visual merchandising

Interpersonal skills

Footwear knowledge

Basic math

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.


• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.


• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures


• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory


• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage


• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance


• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards


• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.


• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check


• Effective verbal and written communication skills


• Managerial and organizational skills


• Strong interpersonal skills necessary for customer and employee interactions


• Strong visual merchandising skills


• Working knowledge of footwear, accessories and shoe care.


• Basic mathematical skills


• Knowledge of Corporate and Store Operations policies and procedures


• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/