Assistant Manager - 2nd - 34561

Rack Room Shoes; Albertville (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Rack Room Shoes in Alabama (Albertville) seeks an Assistant Manager to support the Store Manager in daily store operations, ensuring policy compliance and staff development. You will lead, train, and guide staff to deliver a superior shopping experience in a fast-paced retail setting.

Responsibilities include safety of customers and employees, managing POS and transactions, inventory, merchandising, payroll scheduling, and loss prevention to meet sales and service goals.

Qualifications

• Managerial and organizational skills
• Effective verbal and written communication skills
• Strong interpersonal skills for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• Understanding Store Presentation standards

Responsibilities

• Assist the Store Manager in day-to-day operations
• Ensure safety and welfare of employees and customers
• Provide leadership and training to staff
• Maintain service level standards and excellent customer experience
• Manage customer issues with urgency and satisfaction
• Oversee POS transactions, sales, refunds, loyalty and promotions
• Manage staffing, payroll budgeting, scheduling and attendance
• Lead loss prevention and inventory controls
• Direct merchandising, promotions, and store presentation
• Support opening/closing procedures and store operations

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies and procedures

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
• Sales, Discounts and Refunds
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
• Shipping and Receiving
• Price Management (Price Changes, Markdowns etc.)
• Singles
• Damaged Merchandise
• Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
• Merchandise Placement
• Sales floor maintenance and housekeeping
• Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
• Scheduling
• Payroll budget compliance
• Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
• Utilization of all available training tools
• Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/