Assistant Manager - 2nd - 35142

Rack Room Shoes; Bartlesville (OK); Vor Ort; USD 38.000 - 65.000; Vollzeit

Zusammenfassung

Rack Room Shoes in Bartlesville, OK is seeking an Assistant Manager to support the Store Manager with daily operations, staff leadership, and customer experience. You will train staff, ensure policy compliance, and step into full responsibility in the Store Manager's absence.

You will drive sales, manage floor activities, supervise payroll, merchandising, loss prevention, and service standards to deliver a great shopping experience for every customer.

Qualifikationen

• Effective verbal and written communication skills required.
• Managerial and organizational abilities required for staff supervision.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills and attention to presentation.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills for POS and pricing.
• Knowledge of Corporate and Store Operations policies and procedures.
• Understanding of Store Presentation standards and visual merchandising expectations.

Aufgaben

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions per policy: sales, discounts, refunds, loyalty.
• Manage inventory: shipping/receiving, price changes, markdowns, physical inventory.
• Lead merchandising and maintain company standards for presentation.
• Oversee payroll: scheduling, budget compliance, time and attendance.
• Train and develop direct reports in line with policies and standards.
• Support loss prevention and asset protection efforts.
• Strive to manage day-to-day operations effectively.

Kenntnisse

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policy knowledge

Jobbeschreibung

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.


• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.


• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures


• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory


• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage


• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance


• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards


• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.


• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check


• Effective verbal and written communication skills


• Managerial and organizational skills


• Strong interpersonal skills necessary for customer and employee interactions


• Strong visual merchandising skills


• Working knowledge of footwear, accessories and shoe care.


• Basic mathematical skills


• Knowledge of Corporate and Store Operations policies and procedures


• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/