Assistant Manager - 2nd - 34643

Rack Room Shoes; Pell City (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in running day-to-day operations and ensuring policy compliance. The role involves leading staff, maintaining service standards, handling POS procedures, inventory control, and loss prevention while delivering a premier customer experience.

You will train and develop team members, supervise scheduling and payroll, and act as the store’s captain in the Store Manager’s absence to achieve sales and service goals.

Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; uphold service standards.
• Manage all POS transactions per policy; handle sales, discounts, loyalty, and opening/closing procedures.
• Inventory control including shipping/receiving, pricing changes, damages, and physical inventory.
• Merchandising and visual presentation to meet company standards; signage and floor upkeep.
• Schedule and payroll budgeting; manage time and attendance.
• Train and develop direct reports and enforce operational standards.
• Loss prevention and safeguarding company assets.
• Understand and manage day-to-day store operations.

Skills

Background check

Communication

Leadership

Visual merchandising

Interpersonal skills

Footwear knowledge

Job description

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/