Assistant Manager

McAlister's Deli | MidSouth Hospitality; West Meade (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Plus tip share

Career growth opportunities

Team-oriented atmosphere

Flexible scheduling

Job summary

McAlister’s Deli is seeking an Hourly Shift Manager to lead daily operations and ensure top-notch guest service. You’ll guide the shift, manage staffing, and maintain inventory while upholding company standards.

The role emphasizes strong communication, teamwork, and a proactive approach to problem-solving in a fast-paced environment. Flexible scheduling is available to fit personal needs.

Responsibilities

• Lead the shift by delegating tasks, coaching team performance, and keeping the flow smooth from start to finish
• Help maintain quality and readiness by ensuring the restaurant is fully stocked with inventory and food supplies as needed
• Keep things covered by arranging shift coverage when team members take time off
• Support team members by resolving on-the-job challenges quickly and effectively
• Monitor and improve daily performance by tracking labor, food costs, sales, and guest satisfaction
• Ensure accuracy by balancing the cash drawer at the end of each shift
• Coordinate with suppliers during deliveries to confirm product arrives correctly and on time
• Deliver a great guest experience by ensuring client satisfaction and handling complaints with care and professionalism
• Open or close the restaurant when responsible for the first or last shift
• Maintain continuity by communicating key updates and pending tasks to the next Shift Manager
• Help the restaurant improve by reporting maintenance and training needs
• Protect guests and team members by following sanitation and safety policies

Skills

Leadership

Team management

Customer service

Communication

Job description

Hourly Shift Manager

Do you want to work in a high-paced, team member-friendly environment where your leadership makes a real difference every day? At McAlister’s Deli, we’re one of the fastest-growing fast casual restaurant brands in the southeast—and that means fresh opportunities, new goals, and a real chance to grow with us.

As an Hourly Shift Manager, you’ll help lead the shift that keeps our guests coming back. Whether you’re supporting an open, stepping up during the rush, or closing strong, you’ll bring positivity, clear communication, and a commitment to great service.

Some of the benefits of working at McAlister’s Deli include:

• PLUS TIP SHARE

• Tremendous opportunity for career growth

• Great team-oriented work atmosphere

• Flexible scheduling

What you’ll do

• Lead the shift by delegating tasks, coaching team performance, and keeping the flow smooth from start to finish

• Help maintain quality and readiness by ensuring the restaurant is fully stocked with inventory and food supplies as needed

• Keep things covered by arranging shift coverage when team members take time off

• Support team members by resolving on-the-job challenges quickly and effectively

• Monitor and improve daily performance by tracking labor, food costs, sales, and guest satisfaction

• Ensure accuracy by balancing the cash drawer at the end of each shift

• Coordinate with suppliers during deliveries to confirm product arrives correctly and on time

• Deliver a great guest experience by ensuring client satisfaction and handling complaints with care and professionalism

• Open or close the restaurant when responsible for the first or last shift

• Maintain continuity by communicating key updates and pending tasks to the next Shift Manager

• Help the restaurant improve by reporting maintenance and training needs

• Protect guests and team members by following sanitation and safety policies

Schedule type

Full-time and Part-time

McAlister’s Deli is an equal opportunity employer.