Shift Leader: Fast-Casual Growth & Plus Tip Share

McAlister's Deli; Spring Hill (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Plus tip share

Tremendous opportunity for career growth

Great team-oriented work atmosphere

Flexible scheduling

Job summary

Ontario Trillium Foundation is proud to offer opportunities in a fast-paced restaurant environment at McAlister's Deli in Spring Hill. We are looking for motivated individuals to join our team where delegation, performance supervision, and customer service are key responsibilities. With flexible scheduling, employees will have the chance to grow their careers while contributing to a positive team atmosphere.

Join us today to experience a friendly and rewarding work environment!

Responsibilities

• Delegates tasks to restaurant staff and supervise their performance.
• Maintains a fully-stocked inventory and order food supplies as needed.
• Arranges to have shifts covered when employees take time off.
• Helps staff resolve on-the-job challenges.
• Tracks and impacts daily costs and revenues, including labor, food cost, guest satisfaction, and sales.
• Balances the cash drawer at the end of the shift.
• Coordinates with suppliers as they deliver food product orders.
• Ensures client satisfaction and gracefully handle any complaints.
• Opens or closes the restaurant when responsible for the first or last shift.
• Informs the next Shift Manager about pending tasks.
• Reports maintenance and training needs.
• Protects establishment and guests by adhering to sanitation and safety policies.

Job description

Hourly Shift Manager

Do you want to work in a high-paced, team member-friendly environment where your leadership makes a real difference every day? At McAlister’s Deli, we’re one of the fastest-growing fast casual restaurant brands in the southeast—and that means fresh opportunities, new goals, and a real chance to grow with us.

As an Hourly Shift Manager, you’ll help lead the shift that keeps our guests coming back. Whether you’re supporting an open, stepping up during the rush, or closing strong, you’ll bring positivity, clear communication, and a commitment to great service.

Some of the benefits of working at McAlister’s Deli include:

• PLUS TIP SHARE

• Tremendous opportunity for career growth

• Great team-oriented work atmosphere

• Flexible scheduling

What you’ll do

• Lead the shift by delegating tasks, coaching team performance, and keeping the flow smooth from start to finish

• Help maintain quality and readiness by ensuring the restaurant is fully stocked with inventory and food supplies as needed

• Keep things covered by arranging shift coverage when team members take time off

• Support team members by resolving on-the-job challenges quickly and effectively

• Monitor and improve daily performance by tracking labor, food costs, sales, and guest satisfaction

• Ensure accuracy by balancing the cash drawer at the end of each shift

• Coordinate with suppliers during deliveries to confirm product arrives correctly and on time

• Deliver a great guest experience by ensuring client satisfaction and handling complaints with care and professionalism

• Open or close the restaurant when responsible for the first or last shift

• Maintain continuity by communicating key updates and pending tasks to the next Shift Manager

• Help the restaurant improve by reporting maintenance and training needs

• Protect guests and team members by following sanitation and safety policies

Schedule type

Full-time and Part-time

Interested? Apply to join the CLUB today!

McAlister’s Deli is an equal opportunity employer.