Hourly Shift Manager

McAlister's Deli | Bluegrass Hospitality; Richmond (KY); On-site; USD 18,000 - 25,000; Full time

Job summary

McAlister's Deli is hiring an Hourly Shift Manager to help run daily operations in a fast-paced, guest-focused environment in Richmond, KY. You will lead a team, manage shifts, and ensure a great guest experience, with flexible full-time or part-time hours.

As a shift manager, you'll oversee inventory, scheduling, cash handling, and coordination with suppliers, while modeling excellent customer service and adherence to safety standards.

Qualifications

• Strong leadership and team supervision experience.
• Excellent communication and guest service skills.
• Ability to manage inventory and scheduling.
• Proven cash handling and basic financial stewardship.

Responsibilities

• Delegate tasks to restaurant team members and supervise performance to keep everything running smoothly
• Maintain a fully-stocked restaurant by monitoring inventory and ordering food supplies as needed
• Ensure shifts are covered by coordinating scheduling needs (including time off and coverage requests)
• Coach and help team members resolve day-to-day challenges on the job
• Track and influence daily performance by reviewing costs and revenue, including labor, food cost, guest satisfaction, and sales
• Balance the cash drawer accurately at the end of each shift
• Coordinate with suppliers and help ensure deliveries are received and stored properly
• Support an excellent guest experience by addressing concerns professionally and resolving complaints with care
• Open or close the restaurant when scheduled as the first or last shift manager
• Communicate important updates to the next shift manager so nothing falls through the cracks
• Report maintenance needs, training opportunities, and operational concerns
• Follow sanitation and safety policies to protect guests, team members, and the integrity of the restaurant

Skills

Leadership

Team management

Communication

Customer service

Inventory management

Job description

Hourly Shift Manager

Do you want to work in a high-paced, welcoming environment where teamwork comes first? At McAlister's Deli, we’re one of the fastest-growing fast casual restaurant brands in the Southeast—and that means new opportunities for you to grow, lead, and succeed.

As an Hourly Shift Manager, you’ll help run the daily flow of the restaurant, support your team, and make sure every guest has a great experience. Whether you’re looking for full-time or part-time hours, you’ll be part of a purpose-driven, guest-first team.

Why McAlister’s?

Some of the benefits of working at McAlister's Deli include:

• PLUS TIP SHARE




• Tremendous opportunity for career growth




• Great team-oriented work atmosphere




• Flexible scheduling

What You’ll Do

Responsibilities:

• Delegate tasks to restaurant team members and supervise performance to keep everything running smoothly




• Maintain a fully-stocked restaurant by monitoring inventory and ordering food supplies as needed




• Ensure shifts are covered by coordinating scheduling needs (including time off and coverage requests)




• Coach and help team members resolve day-to-day challenges on the job




• Track and influence daily performance by reviewing costs and revenue, including labor, food cost, guest satisfaction, and sales




• Balance the cash drawer accurately at the end of each shift




• Coordinate with suppliers and help ensure deliveries are received and stored properly




• Support an excellent guest experience by addressing concerns professionally and resolving complaints with care




• Open or close the restaurant when scheduled as the first or last shift manager




• Communicate important updates to the next shift manager so nothing falls through the cracks




• Report maintenance needs, training opportunities, and operational concerns




• Follow sanitation and safety policies to protect guests, team members, and the integrity of the restaurant

Who You Are

You’re a motivated leader who enjoys working with people, keeping standards high, and staying organized in a fast-moving environment. You take pride in service, understand the importance of clear communication, and are ready to help your team succeed every shift.

We are an equal opportunity employer.