Assistant Manager

SUNY Geneseo; Town of Geneseo (NY); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Retirement savings with employer match

Life/Disability Insurance

Generous paid time off

13 Paid holidays

Complimentary dining on campus

Career growth opportunities

My Better Benefits discount services

Tuition reimbursement

Job summary

SUNY Geneseo Campus Auxiliary Services is seeking an Assistant Manager to drive operational excellence across dining services. You will oversee day-to-day operations, ensure food safety, manage staffing and supervise union, casual and student employees while maintaining high service standards.

The role requires a two-year degree in food service or hospitality and management experience; ServSafe preferred. The position is on campus in Geneseo, NY with full-time hours and a competitive benefits

Qualifications

• Two-year degree in food service, hospitality or culinary arts; two years of management experience or equivalent.
• Previous cooking/culinary service and preparation experience.
• Previous managerial experience in an educational environment or large dining services preferred but not required.
• ServSafe Certification preferred.

Responsibilities

• Oversee day-to-day operations including food safety, staffing, scheduling and supervision of union, casual and student employees.
• Supervise and train union and non-union staff to ensure high performance and customer satisfaction.
• Manage full employee life cycle: hiring, training, retention, payroll, performance reviews and discipline.
• Ensure compliance with health, safety, sanitation and local, state and federal food handling regulations.
• Identify labor needs and guarantee coverage for openings based on absences and vacations.
• Ensure proper production techniques are followed and meals are served with high quality and service.
• Lead inventory, maintain receiving, preparation, production and storage areas to meet quality and safety criteria.
• Collaborate with marketing to implement promotions and drive customer interest.
• Align staff with the organization’s vision, values, and goals; manage organizational change.
• Apply HR policies to manage employees and allocate resources to achieve optimal results.
• Use customer feedback to drive menu, quality, and venue improvements.

Skills

Supervisory

Customer service

Staff coordination

Communication

Time management

Education

Two-year degree in food service

Two years of management experience

ServSafe Certification preferred

Tools

Microsoft Office

Google Workspace

Job description

CAMPUS AUXILIARY SERVICES ATSUNY GENESEO CAREER OPPORTUNITY

Assistant Manager

Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. As a teammate in our culinary and dining services, operations or administration teams, you will have the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability, and determination. As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization – you get paid to make a true difference!

OUR MISSION:

We provide essential services that positively impact campus life and all who engage in our community, including students, faculty, staff, guests, and friends of the college.

OUR VALUES:

Our pursuit of excellence will reinforce SUNY Geneseo's vision of being a distinctive, equity-centered, public honors college by providing quality services and supporting innovative and transformative experiences in an inclusive community.

We Value COMMUNITY

We Embrace ACCEPTANCE

We Pursue SUCCESS

PURPOSE

The Assistant Manager drives operational excellence, maintains high standards, and supports a collaborative, professional work environment that prioritizes quality food, food safety, and high customer service. The Assistant Manager implements and maintains operations to improve efficiencies and cost effectiveness. This position provides day to day management of one or more operations as assigned. Individual units operate varying hours that can include breakfast, lunch, dinner, and late-night meal service. This position is part of a team of managers who provide supervision and leadership with a strong emphasis on teamwork, customer service and culinary excellence.

ESSENTIAL FUNCTIONS

• Assists the Sr. Dining Manager in overseeing all day-to-day operations, including food safety, staffing, scheduling and supervision of Union, Casual and student employees

• Assists in supervising and training both union and non-union employees to ensure high levels of performance, customer satisfaction, and adherence to restaurant policies and procedures.

• Assists in managing full employee life cycle including but not limited to: hiring, training, retention, payroll functions, performance reviews, goal setting, disciplinary measures and ensuring employees are following all policies and procedures

• Responsible for compliance with all health, safety, sanitation, and local, state and federal food handling regulations, as well as company policies and standards

• Identifies daily labor requirements and responsible for coverage of openings based on unexpected absences, vacations, etc.

• Responsible for making sure proper production techniques are followed

• Oversees the service of meals to ensure that that high quality and customer service is maintained

• Leads the inventory process to ensure products are available as needed and meet quality and safety criteria. Maintains and inspects food receiving, preparation, production and storage areas to ensure regulations and good production practices are adhered to.

• Oversees the stock clerks in ensuring all equipment and product needed including paper supplies, food, beverages, cleaning products, equipment, and dishware

• Implements promotions by collaborating with the marketing department to ensure materials are developed, in place, and are designed to interest customers in those products

• Ensures self and staff understand the organization’s vision, values, goals and strategies and their relationship to their daily work

• Helps others to successfully manage organizational change. Facilitates the implementation and acceptance of change within the workplace. Acts as a champion for change. Develops, plans, and follows through on change initiatives.

• Understands HR policies and practices and uses them to manage employees

• Ensures money, technology, and staff are allocated to achieve optimal results.

• Utilizes information obtained through surveys and/or talking with customers to recommend and implement improvements to menu, quality, and layout of venue.

• Evaluates effectiveness of standard operating procedures, identifies changes that would enhance the process, and ensures that all change control documentation is implemented

• Utilizes understanding of regulatory environment and industry trends to identify ways to improve process quality and compliance

• Other duties may be assigned to reach individual and organizational goals

SKILLS AND COMPETENCIES

• Excellent organizational and time management, with the ability to prioritize and manage multiple tasks

• Excellent interpersonal, written, and verbal communication and ability to work with diverse teams

• Proven ability to supervise teams effectively in a fast-paced environment

• Skilled in performance management, coaching, and employee development

• Strong understanding of food production techniques, portioning, and inventory management

• Knowledge of regulatory requirements and safety standards related to food service

• Ability to gather and act on customer feedback to drive improvements

• Demonstrated ability to prioritize tasks and manage multiple responsibilities effectively

• Skilled in resource allocation and efficient scheduling

• Strong troubleshooting skills to resolve operational challenges

• Ability to identify inefficiencies and implement innovative solutions

• Proficient in Microsoft and Google systems

EDUCATION AND EXPERIENCE

• Two-year degree in food service, hospitality or culinary arts, two years of management experience or equivalent combination of experience and/or education

• Previous cooking/culinary service and preparation

• Previous managerial experience in educational environment or large dining services is preferred but not required

• ServSafe Certification preferred

PHYSICAL REQUIREMENTS

• Ability to sit/stand/walk for prolonged periods of time

• Bend, stoop, kneel crouch and twist

• Ability to lift and move up to 50 pounds occasionally

• Computer use

• Schedule may vary based on operational needs

SCOPE AND DIRECTION

• Reports to: Sr. Dining Manager

• Direct Reports: Restaurant and Café teammates

• FSLA Status: Exempt

Rate of pay: $63,000-$65,470 annually

BENEFITS PACKAGE

• Comprehensive health and wellness including health, dental, vision, FSA or HSA for full-time employees

• Retirement savings with employer matchcontributions

• Life/Disability Insurance

• Generous paid time off

• 13 Paid holidays

• Complimentary dining at our on-campus restaurants and cafes

• Career growth opportunities

• My Better Benefits discount services

• Tuition reimbursement

In support of the ADA, this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity