Assistant Manager

Ontario Trillium Foundation; Summerville (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Little Caesars is seeking an Assistant Manager to oversee shift operations, guest experience, and sales performance while ensuring brand standards are met. The role includes supervising restaurant colleagues, opening/closing duties, and coaching team members to maintain customer satisfaction and profitability.

The Assistant Manager works under the Restaurant Manager, guiding staff, handling guest issues, and ensuring compliance with safety and cash handling procedures during each shift.

Qualifications

• Experience leading shift teams and supervising restaurant staff.
• Strong customer service mindset and ability to handle guest concerns.
• Knowledge of food safety procedures and daily cash handling.

Responsibilities

• Serves customers correct, complete orders within service time goals and adheres to Customer Service Standards and procedures.
• Lead team members on shifts, assign tasks, provide feedback and training.
• Promote sales on the shift through suggestive selling and in-store promotions.
• Execute and support all food safety requirements and practice.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.