Assistant Manager

Ontario Trillium Foundation; Duluth (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation in Duluth, Georgia is seeking an Assistant Manager for Little Caesars to oversee shift operations, guest service, and team management. Responsibilities include training and leading team members, managing cash handling processes, and ensuring compliance with food safety standards. The ideal candidate will have strong leadership skills and a commitment to guest satisfaction. This is an opportunity to develop your management abilities in a fast-paced environment, while positively impacting customer experiences.

Qualifications

• Ability to manage team members effectively during shifts.
• Strong customer service orientation and conflict resolution skills.
• Experience in supervising staff and training new employees.

Responsibilities

• Supervise and lead restaurant colleagues to maintain high standards.
• Ensure all shift operations adhere to company policies.
• Manage cash handling and food cost control.

Skills

Customer service skills

Team leadership

Sales promotion

Cash handling

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.