Assistant Manager

Ontario Trillium Foundation; Laurens (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

Little Caesars in Laurens, South Carolina, is seeking an Assistant Manager who will ensure overall shift operations and a superior guest experience. The role includes managing team members, promoting sales, and adhering to food safety standards.

As an Assistant Manager, you will supervise Colleagues, resolve guest complaints, and ensure quality product standards. Ideal candidates will have experience in fast-paced environments and demonstrate strong leadership abilities.

Qualifications

• Experience in a fast-paced restaurant environment.
• Ability to lead and motivate a team effectively.
• Strong understanding of customer service principles.

Responsibilities

• Oversee overall shift operations and guest experience.
• Assign tasks and provide feedback to team members.
• Ensure compliance with security and safety procedures.
• Handle customer complaints and issues swiftly.
• Manage food costs, labor, and cash handling procedures.

Skills

Customer Service

Team Leadership

Food Safety Knowledge

Sales Promotion

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.