Assistant Manager

Ontario Trillium Foundation; Lebanon (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Little Caesars is seeking an Assistant Manager to oversee shift operations, guest experience, and sales performance. You will supervise team members, train staff, and ensure the restaurant upholds brand standards during your shift.

You will lead tasks, manage line operations, handle customer complaints, and promote in-store promotions. The role requires supervision of colleagues and adherence to safety and cash handling procedures.

Qualifications

• Experience leading shifts and supervising team members.
• Ability to handle guest complaints and ensure satisfaction.
• Familiarity with food safety practices and cost controls.

Responsibilities

• Oversee shift operations to maintain guest experience and sales performance.
• Lead team members on shifts, assign tasks, provide feedback and training.
• Use the huddle board to position the team and communicate priorities.
• Follow personnel policies, labor laws and safety procedures.
• Enforce security procedures and cash handling on the shift.
• Open/close duties and transition team members between stations.
• Deliver great guest service and resolve guest complaints.
• Manage line operations and delegate tasks to staff.
• Maintain product quality standards on the line and during service.
• Promote sales through suggestive selling and knowledge of promotions.
• Ensure food safety compliance and waste minimization.
• Complete daily cash procedures and finish required e-learning.

Skills

Leadership

Customer service

Team supervision

Food safety

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.