Assistant Manager

FACE FOUNDRIÉ®️; St. Louis (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A modern skincare company is seeking an experienced leader for a full-time position at their locations in St. Louis, Missouri. This role involves exceptional customer service, assisting in staff scheduling, managing inventory, and leading a team of estheticians. Ideal candidates will have a background in leadership and customer service, with availability for events on nights and weekends. Join a growing brand in the skincare industry and help elevate the client experience.

Qualifications

• 1-2 years of prior leadership experience is required.
• Availability for onsite events including nights and weekends.

Responsibilities

• Greeting guests in a timely and friendly manner.
• Assisting with scheduling needs and team breaks.
• Managing inventory counts and ordering products.
• Achieving individual and store sales goals.
• Training estheticians to ensure compliance and product knowledge.

Skills

Leadership

Customer Service

Scheduling

Inventory Management

Sales Goals Achievement

Job description

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting‑edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 70+ locations open and is continuing to expand nationwide.

Job Description

This is a multi-location position supporting both the Town and Country and Frontenac locations. This role is KPI-driven and focused on achieving performance metrics, while also managing staff time‑off requests and supporting daily scheduling needs. This position requires a strong presence at the Front Bar, delivering exceptional customer service and leading by example in executing the FACE FOUNDRIÉ client journey.

Operations

• Greets guests in a timely and friendly manner
• Assists the Manager in scheduling needs, schedule cuts that need to be made throughout the day and assigning team breaks
• Assists the Manager with inventory counts, ordering products, Amazon order, receiving products and ensuring inventory is accurate
• Responsible for achieving store and individual sales goals
• Reports directly to the Store Manager

Training

• Assist in training estheticians to ensure they are confident in protocols, product knowledge, selling and compliance
• Train new and existing estheticians on ongoing training and protocol changes which includes but is not limited to products and services
• Assists the Manager in holding the esthetician team accountable to hitting benchmarks on current programs and initiatives including service sales, product sale, membership goals and rebook
• Assists the Manager in ensuring all FACE FOUNDRIÉ standards are being upheld
• Confident in having coaching conversations with team members
• May conduct product, retail and membership training to both Front Bar Receptionists and Estheticians

Marketing

• Assist in Marketing initiatives which may include but are not limited to events, pop‑ups, social media content

Position Requirements

• 1‑2 years of prior leadership experience
• Availability to work onsite events (Nights and weekends)

Preferred Requirements

• 1‑2 years of salon/spa experience
• 1‑2 years of leadership, customer service experience in the salon and spa or retail industry

Job type: Full time