Assistant Manager

Default Brand; Sioux Falls (SD); On-site; USD 40,000 - 55,000; Full time

Job summary

Default Brand in Sioux Falls is searching for an experienced Assistant Manager to lead a dynamic team focused on delivering exceptional customer service. Candidates should possess strong leadership skills and a commitment to creating an engaging shopping experience while ensuring adherence to company policies and procedures.

The ideal candidate will have a high school diploma, relevant experience in retail or food service, and proficient computer skills including Microsoft Office. This role offers opportunities for professional growth in a supportive work environment.

Qualifications

• Previous leadership experience in a fast-paced retail, food service, or fuel environment.
• Strong math skills, including 10-key proficiency and attention to detail.
• Ability to work effectively under pressure and meet deadlines.

Responsibilities

• Provide professional customer service and resolve concerns effectively.
• Lead and motivate store staff to meet performance expectations.
• Ensure compliance with company policies and safety standards.

Skills

Customer service

Leadership

Communication

Problem-solving

Detail oriented

Education

High school diploma or equivalent

Associates or better in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Description

The essential duties of the Assistant Manager include, but are not limited to, the following:

• Provide friendly, outgoing, and professional customer service, including resolving customer concerns effectively.
• Build and maintain positive relationships with customers while ensuring team members consistently deliver fast, friendly, and personalized service.
• Lead by example in a fast-paced environment; remain self-motivated, adaptable, and able to multitask efficiently.
• Motivate, direct, and support store staff to meet performance expectations.
• Reconcile multiple shift reports; complete daily bookkeeping and bank deposits accurately.
• Demonstrate assertive leadership by delegating tasks and ensuring completion of shift duty requirements.
• Maintain responsive and professional communication with the Store Manager and assigned Sales Associates.
• Ensure company policies, safety standards, and procedures are followed consistently.
• Assist with recruiting, training, evaluating, and managing employees.
• Support and participate in monthly store meetings and customer service initiatives.
• Maintain working knowledge of POS systems and transaction devices.
• Assist with daily operations including reporting, banking, pricing updates, safety compliance, fuel equipment, and facility management.
• Understand and apply federal, state, and local laws related to retail operations and employment practices.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Previous leadership experience in a fast-paced retail, food service, or fuel environment.
• Strong customer service, communication, and interpersonal skills.
• Ability to communicate effectively with customers, employees, vendors, and management; ability to read, write, speak, and understand English.
• Demonstrated judgment and problem-solving skills when addressing customer or employee issues.
• Proficient in basic computer applications, including Microsoft Word and Excel; working knowledge of email and internet use.
• Strong math skills, including 10-key proficiency; high attention to detail and accuracy.
• Ability to meet deadlines, multitask, and work effectively under pressure.
• Ability to stand and walk for extended periods (8–10 hours) on concrete or tile surfaces.
• Ability to perform product merchandising and replenishment tasks, including bending, kneeling, stooping, squatting, reaching, pushing, pulling, and lifting up to 50 pounds.
• Ability to carry trash containers and lift contents into exterior bins; occasional use of step ladders.
• Ability to sweep, mop, and maintain interior and exterior store areas and equipment, including snow removal.
• Ability to work independently or as part of a team.
• Availability to work early mornings, evenings, weekends, holidays, and the store’s busiest days.
• Ability to work in freezers and coolers (approximately 10°F) for up to 30 minutes at a time.
• Ability to tolerate exposure to gasoline fumes and cleaning products.
• Valid driver’s license.
• Access to a reliable vehicle.
• Ability to provide proof of current auto insurance coverage.

Preferred Skills

• Math – Basic: Some Knowledge
• MS Word: Some Knowledge
• MS Excel: Some Knowledge
• MS Outlook: Some Knowledge
• Multitask: Some Knowledge
• Communication: Intermediate
• Customer Service: Intermediate
• Management: Intermediate

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest

Education

Preferred: Associates or better in Business Administration or related field.

Licenses & Certifications

Preferred: Auto Insurance, Driver’s License.

Olson Oil Co. is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.