Assistant Manager

KF; Alexandria (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Bonus Eligible

Paid time off

Free meal each shift

Medical benefits from day 1

401k with 6% match

Career advancement

Tuition reimbursement

Health and wellness programs

KF Foundation programs

Job summary

KFC is seeking an Assistant Manager to support the Restaurant General Manager, uphold brand standards, and inspire the team. You will train, coach, and recognize staff to deliver exceptional guest experiences, while stepping in during the RGM's absence to run daily operations.

You will work a 50-hour week with 40 hours regular pay and 10 hours overtime, balancing fun with growth opportunities as you drive performance and maintain safety and quality across the restaurant.

Qualifications

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control procedures and reviewing financial reports.
• Lead and train team members with a culture of equity and inclusion.

Responsibilities

• Model KFC Connect Success Routine to ensure customer satisfaction.
• Oversee team adherence to shift responsibilities and restaurant operations in RGM's absence.
• Provide ongoing feedback, address employee relations issues, and escalate when needed.
• Assist in sourcing, recruiting, interviewing and hiring Team Members.
• Participate in cash control, inventory, and labor management as part of Profit & Loss oversight.
• Review financial reports and take actions to optimize performance.
• Support facility maintenance and health and safety standards.

Skills

Team leadership

Communication

Job description

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalates to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

IS THIS YOU?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

WORK-HARD, PLAY-HARD:

• Competitive pay
• Bonus Eligible
• 2 weeks’ vacation and additional Paid Time Off
• Free meal each shift
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!