Assistant Manager

Dunkin | U Donuts; Savannah (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Tips included

Job summary

Dunkin Savannah is seeking an Assistant Manager to support the Restaurant Manager in building a team that delivers great guest experiences and drives profitable top-line sales. You will coach and develop crew, assist in recruiting and training, ensure brand standards and ServSafe training, and help control labor and food costs while maintaining cleanliness.

This on-site role requires leadership, urgency with guests, and a commitment to the Dunkin brand.

Qualifications

• Assist in recruitment, selection, and training of Crew Members and Shift Leaders.
• Foster a positive team environment with coaching and feedback.
• Maintain brand standards and guest service, including ServSafe certification.

Responsibilities

• Support Restaurant Manager in delivering great guest experiences and profitable top-line sales.
• Promote a sense of urgency to satisfy guests and uphold brand standards.
• Oversee training, coaching, and scheduling to optimize performance.

Skills

Team leadership

Coaching

Training

Guest service

Communication

Recruitment

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

**Up to pay includes tips.