Assistant Manager

United Apartment Group; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

United Apartment Group is seeking an Assistant Manager for a San Antonio, TX residential property. This full-time, on-site role supports leasing activities, resident relations, and administration, including applications, lease documentation, and maintaining accurate resident records.

The position also assists with rent collections, delinquency follow-up, and basic financial reporting, while helping with budgeting and coordination with maintenance and leasing teams to ensure timely service and a

Qualifications

• Experience in property management or multifamily housing operations, including leasing support, resident relations, and basic financial administration.
• Strong customer service and communication skills, with the ability to handle resident inquiries professionally and build trust.
• Organizational and time management skills to manage multiple tasks and deadlines in a fast-paced environment.

Responsibilities

• Process applications and prepare lease documents; maintain accurate resident records.
• Assist with leasing activities and property tours; support renewal efforts.
• Oversee rent collections, delinquency follow-up, and basic financial reporting; support budgeting and expense control.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Problem resolution

Education

High school diploma or equivalent

Some college coursework or degree preferred (business/real estate)

Tools

Leasing/CRM tools

Office software

Job description

Company Description

United Apartment Group (UAG) is a nationally recognized real estate management company with over 30 years of experience in the market. As an established pure fee management firm and NMHC Top 50 Company, UAG provides dedicated management services for a wide range of property types. The organization focuses on exceeding client and resident expectations by delivering high-level service, measurable results, and proactive management strategies. UAG emphasizes long-term partnerships, portfolio value optimization, and tailored marketing solutions to meet investment goals. Team members benefit from an entrepreneurial culture, a supportive environment, and award-winning training designed to foster innovation and community success.

Role Description

The Assistant Manager is a full-time, on-site role based in San Antonio, TX, supporting the overall performance and daily operations of a residential community. This role assists with leasing activities, resident relations, and administration, including processing applications, preparing lease documents, and maintaining accurate resident records. The Assistant Manager helps oversee rent collections, delinquency follow-up, and basic financial reporting, while supporting budgeting and expense control efforts. The position collaborates with maintenance and leasing teams to ensure timely service, community appearance standards, and a positive resident experience. The Assistant Manager also contributes to marketing initiatives, property tours, renewal efforts, and compliance with company policies and applicable housing regulations.

Qualifications

• Experience in property management or multifamily housing operations, including leasing support, resident relations, and basic financial administration.
• Strong customer service and communication skills, with the ability to handle resident inquiries, resolve issues professionally, and build trust with residents and clients.
• Organizational and time management skills to manage multiple tasks, maintain accurate documentation, and meet deadlines in a fast-paced environment.
• Comfort with basic office software and property management systems (e.g., email, word processing, spreadsheets, and leasing/CRM tools).
• Ability to collaborate with on-site teams, follow established procedures, and contribute to a positive, inclusive work environment.
• Knowledge of fair housing practices and a commitment to ethical, non-discriminatory resident interactions.
• High school diploma or equivalent required; some college coursework or a degree in business, real estate, or a related field is preferred.
• Prior experience in real estate, hospitality, or customer-facing roles is beneficial.