ASSISTANT MANAGER

Norman'S Gift Shops, Inc.; Rockville (MD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible Schedule

Vacation/Sick Pay

Medical & Dental Insurance

Life Insurance

401K Plan

35% Shopping Discount

Incentive Contests

Job summary

Norman’s Gift Shops, Inc. in Rockville, MD is seeking an Assistant Store Manager to lead sales teams and deliver a caring customer experience. The role supports the Store Manager with events, shipments, merchandising, and staffing, while ensuring efficient store operations and strong customer service.

The ideal candidate has 1+ year of retail supervisory and customer service experience, and can work a flexible schedule including evenings and weekends. Equal opportunity employer.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Minimum 1 year of customer service experience.
• Flexibility to work events, holidays, evenings and weekends.

Responsibilities

• Infuse our CARE program to drive sales by connecting with customers.
• Support store manager in operations, events, shipments and merchandising.
• Train staff on new products and processes.
• Lead professionally in the store in absence of the manager.
• Learn and use the POS system to ensure accurate inventory and sales.

Skills

Retail Supervisory Experience

Customer Service Experience

Education

High School Diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ASSISTANT MANAGER

3 days ago Requisition ID: 2581

NORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Assistant Store Manager for our location in Congressional Plaza, Rockville, MD. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between .

WHAT WE ARE LOOKING FOR

Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Assistant Store Managers helps contribute to providing this ‘caring team’ atmosphere not only for our customers but for the sales leaders and associates that work with them. The caring experience within the store begins with the management team. We expect our Assistant Store Managers to show initiative, be a team player, collaborate with their store manager to deliver to their store’s sales & customer service objectives while helping support all operational aspects of their store in an efficient and seamless manner.

Assistant Store Manager Key Responsibilities

• Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
• Belief that the customer always comes first and is the most important individual to our business.
• Assist Store Manager at efficiently managing the general operations of the store including, but not limited to event planning, shipment processing and merchandising, seamless orders, promotion management, etc.
• Assist manager in developing and training staff of new products and processes.
• Command a professional and unbiased leadership style, especially in absence of the store manager.
• Ability to learn and be efficient with our point-of-sale software system to ensure accuracy with inventory, sales, and markdowns.
• Perform additional duties as assigned.

Basic Qualifications

• High School diploma, GED, equivalent or higher .
• Retail Supervisory Experience: 1 year or more.
• Customer Service Experience: 1 year or more.
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

BENEFITS AND PERKS:

• Flexible Schedule
• Vacation/Sick Pay
• Medical & Dental Insurance
• Life Insurance
• 401K Plan

PLUS!

• A lucrative 35% off shopping discount on merchandise purchased in our stores.
• Incentive contests throughout the year

Norman’s Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.