Assistant Store Manager

Norman'S Gift Shops, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible Schedule

Vacation/Sick Pay

Medical & Dental Insurance

Life Insurance

401K Plan

35% shopping discount

Incentive contests

Job summary

Norman’s Gift Shops, Inc. is seeking an Assistant Store Manager for our new Arena Hub Plaza location in Wilkes-Barre, PA opening mid to late November 2026. You will lead a caring team, support the Store Manager, and drive sales while ensuring superb customer service.

We value initiative, teamwork, and flexibility. Responsibilities include staff development, event planning, merchandising, and operations. Eligible candidates enjoy a strong benefits package and employee ownership culture.

Qualifications

• High School diploma or GED or higher.
• Retail supervisory experience of 1 year or more.
• Customer service experience of 1 year or more.
• Ability to work a flexible schedule including events, holidays, evenings and weekends.

Responsibilities

• Assist Store Manager in managing store operations and event planning.
• Lead, train, and develop staff on products and processes.
• Ensure customer care, drive sales, and maintain merchandising standards.
• Operate point-of-sale system accurately and manage inventory control.
• Support promotional activities and daily store routines.

Skills

Customer service

Retail supervisory experience

Team collaboration

Flexible schedule

Education

High School diploma or GED

Tools

POS software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Store Manager

3 days ago Requisition ID: 2583

NORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Assistant Store Manager for our new location at the Arena Hub Plaza, located in Wilkes-Barre, PA, opening mid to late November 2026. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between .

WHAT WE ARE LOOKING FOR :

Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Assistant Store Managers helps contribute to providing this ‘caring team’ atmosphere not only for our customers but for the sales leaders and associates that work with them. The caring experience within the store begins with the management team. We expect our Assistant Store Managers to show initiative, be a team player, collaborate with their store manager to deliver to their store’s sales & customer service objectives while helping support all operational aspects of their store in an efficient and seamless manner.

Assistant Store Manager Key Responsibilities :

• Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
• Belief that the customer always comes first and is the most important individual to our business.
• Assist Store Manager at efficiently managing the general operations of the store including, but not limited to event planning, shipment processing and merchandising, seamless orders, promotion management, etc.
• Assist manager in developing and training staff of new products and processes.
• Command a professional and unbiased leadership style, especially in absence of the store manager.
• Ability to learn and be efficient with our point-of-sale software system to ensure accuracy with inventory, sales, and markdowns.
• Perform additional duties as assigned.

BE A PART OF OUR TEAM

Do you like to inspire meaningful relationships and enhance people’s lives? Do you like to celebrate others? Do you take pride in everything you do? If this sounds like something you relate to and you are a highly motivated individual with excellent customer service skills and retail supervisory experience, we definitely need to connect!

Basic Qualifications:

• High School diploma, GED, equivalent or higher .
• Retail Supervisory Experience: 1 year or more.
• Customer Service Experience: 1 year or more.
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

BENEFITS AND PERKS:

• Flexible Schedule
• Vacation/Sick Pay
• Medical & Dental Insurance
• Life Insurance
• 401K Plan

PLUS!

• A lucrative 35% off shopping discount on merchandise purchased in our stores.
• Incentive contests throughout the year

Norman’s Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.