Assistant Manager

Socket.dev; Pennsville Township (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Job summary

Socket.dev is seeking an Assistant Manager to oversee gym operations and deliver a top-tier, judgment-free member experience while driving financial success for the club.

The role includes recruiting and leading a staff, managing member relations, scheduling, tours, and ensuring cleanliness and maintenance of the facility. Experience in fitness customer service and a patient, energetic leadership style are valued.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Strong supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: answers phones, check members into the system, new member sign-up, tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Superior customer service

Supervisory skills

Diplomacy and listening

Microsoft Suite

Energy/enthusiasm

Problem resolution

Education

High school diploma/GED

CPR Certification

Tools

Microsoft Office

Job description

Benefits:

• Free uniforms


• Opportunity for advancement


• Employee discounts

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.


• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.


• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  
  
  • Assist in scheduling and supervising staff.
  
  
  
  


• 
  
  
  
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  
  
  
  


• 
  
  
  
  • Assist in resolving or escalating employee issues or concerns.
  
  
  
  


• Involved in all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  
  


• 
  
  
  
  • Check members into the system.
  
  
  
  


• 
  
  
  
  • New member sign-up.
  
  
  
  


• 
  
  
  
  • Take prospective members on tours.
  
  
  
  


• 
  
  
  
  • Facilitate all member requests, issues and questions.
  
  
  
  


• Assist in overseeing cleanliness and maintenance of facility.


• Assist in ordering of supplies using specific budget based on club requirements.


• Assist in tracking statistics and reports (weekly, monthly, and annually).


• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.


• Experience working as a Member Service Representative at Planet Fitness.


• Solid supervisory, diplomacy and listening skills.


• Basic computer proficiency (Microsoft Suite).


• Hard working, enthusiastic and energetic!


• Strong problem resolution skills.


• Current CPR Certification required.


• High school diploma/GED equivalent required.


• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.