Assistant Manager

Baskin-Robbins; Norfolk (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Baskin-Robbins is seeking an Assistant Manager to direct the restaurant’s operations, hire and supervise staff, and manage financial performance. You will drive sales, cultivate a positive team environment, and ensure exceptional guest service in line with company standards.

The role requires strong leadership, excellent communication, and the ability to multi-task under pressure while maintaining compliance with labor and health laws.

Qualifications

• Previous managerial experience preferred but not required.
• Previous fast food / quick service restaurant experience required.
• Top-notch customer service skills.
• Strong verbal and written communication skills.
• Excellent leadership skills.
• Works well under pressure and can multi-task.
• Financial literacy and analytical/problem solving skills.
• Access to a vehicle and a valid Driver's License required.
• Ability to lift 50 lbs.
• Must submit to a background check.

Responsibilities

• Direct overall operation of the restaurant and oversee a team.
• Drive sales and profitability through execution of the business plan.
• Hire and train Team Members; promote a positive working environment.
• Ensure professional conduct with customers, Team Members, and management.
• Uphold company policies and Dunkin brand standards.
• Operate with integrity, honesty and accountability in all situations.

Skills

Customer service

Leadership

Communication

Teamwork

Multi-tasking

Analytical thinking

Financial literacy

Problem solving

Reliability

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Assistant Manager will be responsible for directing the overall operation of the restaurant, from hiring and overseeing a team of employees that deliver exceptional guest service to managing the financial performance of the store.

As the day-to-day operator of the store, the Assistant Manager is expected to:

• Drive sales and profitability through effective execution of the Company’s business plan
• Create a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship building
• Conduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate management
• Act as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company and the Dunkin brand
• Work with integrity, honesty and accountability in all situations

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

• Previous managerial experience preferred but not required
• Previous fast food/quick service restaurant experience required
• Top-notch customer service skills
• Strong verbal and written communication skills
• Excellent leadership skills
• Works well under pressure and is able to multi-task
• Financial literacy and analytical/problem solving skills
• Access to a vehicle and a valid Driver's License required
• Ability to lift 50 lbs
• Must submit to a background check