Assistant Manager
Rutgers University
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Job summary
Rutgers University-Newark is seeking an Assistant Manager in the Office of Financial Aid. The role supports the Director in managing the office, administering financial aid programs, and developing policies. You will supervise Senior Financial Aid Counselors and Support Staff, provide training, and ensure compliant operations.
The position offers a hybrid work arrangement and a strong benefits package. Minimum qualifications include a Bachelor's degree and at least three years in a university
Qualifications
- Bachelor's degree in a related field and a minimum of three years of proven performance as a senior administrator in a university setting.
- Strong interpersonal and communication skills; ability to work with diverse stakeholders.
- Ability to work autonomously and make independent decisions.
- Thorough knowledge of federal and state regulations and university guidelines related to financial aid.
- Excellent written and oral communication; willingness to work occasional nights/weekends.
- Experience with OSFP, Salesforce, and related financial aid systems is preferred.
Responsibilities
- Assist the Director in overall management of the Office of Financial Aid and policy evaluation.
- Supervise Sr. Financial Aid Counselors and Support Staff; provide training and performance oversight.
- Review files, perform need analysis, assemble financial aid packages, and authorize disbursements.
- Represent the office at recruitment events and partner with external and internal stakeholders.
- Support Rutgers University-Newark strategic initiatives on access and affordability.
Skills
Education
Tools
Job description
Position Information
The Office of Financial Aid (OFA) is an integral part of Rutgers University-Newark (RU-N). It's a key partner in advancing the University's purpose and strategic plans for access and affordability. We are committed to removing financial barriers to student enrollment and retention. To accomplish this, the Office of Financial Aid strives to balance responsible stewardship of all federal, state, private, and internal aid resources. Core services are built around a student-centered culture, working with our students and their families to seek, obtain, and make informed financial aid decisions through financial literacy and outreach. We are working to establish ourselves as a leader in financial aid services, using technology to streamline processes, maintain regulatory compliance, and promote scholarship opportunities to make higher education possible for all students. We are committed to providing exemplary service in a fair, sensitive, and confidential environment to all students, families, the University community, and the community at large, regardless of background, culture, or lifestyle. Without bias or judgment, our objective is to equitably assess federal, state, and institutional financial aid resources, scholarships, grants, loans, and employment opportunities for eligible students. We employ professional judgment and financial literacy counseling to effectively identify and address financial educational barriers.
Rutgers University - Newark, an urban public research anchor institution, located in Newark, New Jersey, a city of promise, is seeking an Assistant Manager.
Responsibilities include (but are not limited to) assisting the Director in the overall management of the office, administration of financial aid programs and the development, implementation, and evaluation of program policies that directly relates to financial aid services. An essential function of this job is to supervise a team of Sr. Financial Aid Counselors and Support Staff, and provide training, goal setting, oversight, quality assurance, and strategic planning for the numerous financial aid programs and student population caseload administered by the assigned team. Duties include the hiring, training, development, evaluation, reprimand, rehabilitation and firing processes of the assigned team. Must perform file review, need analysis, constructing financial aid packages and authorize program disbursements for all FSA/institutional programs and is accountable for the fundamental training and coaching as it relates to team members being properly equipped to handle complex problem solving and decision making to ensure optimum customer service outcomes and adherence to compliance procedures. Represent the Office of Financial Aid at recruitment events, external & internal partners, and financial literacy programs. Supports the Rutgers University-Newark strategic plan initiatives of access and affordability.
- Assist the Director in the overall management of the office, administration of financial aid programs and the development, implementation, and evaluation of program policies that directly relates to financial aid services.
- Supervise a team of Sr. Financial Aid Counselors and Support Staff, and provide training, goal setting, oversight, quality assurance, and strategic planning for the numerous financial aid programs and student population caseload administered by the assigned team.
- Perform file review, need analysis, constructing financial aid packages and authorizing program disbursements for all FSA/institutional programs.
- Represent the Office of Financial Aid at recruitment events, external & internal partners, and financial literacy programs.
- Supports the Rutgers University-Newark strategic plan initiatives of access and affordability.
Minimum Salary: 82166.000
Mid Range Salary: 104002.000
Maximum Salary: 125837.000
Offer Information: The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Position Status: Full Time
Working Hours: 37.50
Daily Work Shift: Day
Work Arrangement: Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2026. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.
Rutgers Future of Work | uhr.rutgers.edu
Union Description: Admin Assembly (MPSC)
Payroll Designation: PeopleSoft
Terms of Appointment: Staff - 12 month
Position Pension Eligibility: ABP
Minimum Education and Experience: Bachelor's degree and a minimum of three years of proven performance as a senior administrator in a university setting, preferably within a financial aid office.
- The incumbent must possess sophisticated interpersonal skills necessary for frequent interaction with a number of university departments and familiarity with complex organizational behavior and processes in meeting departmental goals.
- Must have the ability to work autonomously and for independent decision making.
- The incumbent must have a thorough knowledge of federal and state regulations and university guidelines, and the delivery related to same.
- Good written and oral skills are required and familiarity with applicable software programs and operating systems.
- Requires the ability and willingness to work occasional nights and/or weekends.
- Master's degree in a related field and previous supervisory experience preferred. Knowledge of Oracle Student Financial Planning (OSFP), Salesforce, COD, FAFSA Partner Portal, NSLDS, NJFAMS (HESAA), and ImageNow.
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Posting Number: 26ST1617
Posting Open Date: 08/14/2026
Regional Campus: Rutgers University-Newark
Home Location Campus: Rutgers University-Newark
City: Newark
State: NJ
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement
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