Assistant Manager

Madewell; New York (NY); On-site; Full time

Job summary

Join a leading clothing brand as an Assistant Manager, where you'll foster customer loyalty and community engagement. You'll support a profitable business by coaching your team and driving sales through personalized customer connections. This role requires a passion for fashion and the ability to adapt quickly to changes while ensuring team success.

Benefits

Competitive base pay and bonus programs

Flexible days and hours

Amazing merchandise discounts

24/7 free confidential help

Personal and professional development opportunities

Volunteer programs

Medical, dental, vision insurance

Paid time off

401(k) plan with company matching

Qualifications

• 2+ years of experience in specialty retail.
• Ability to communicate effectively and confidently.

Responsibilities

• Create personalized connections with customers.
• Lead fit sessions to enhance product knowledge.
• Plan and execute local community events.

Skills

Customer Engagement

Fashion Aesthetic

Effective Communication

Education

High School Diploma

Job description

Join to apply for the Assistant Manager role at Madewell.

Our Story

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With denim at the brand’s core, Madewell also offers all the tenets of a great wardrobe, from easy tees and timeless outerwear to classic footwear and last-forever bags. Beyond impeccably designed products, Madewell also distinguishes itself through a number of meaningful sustainability initiatives, a best-in-class customer loyalty program, and community-driven initiatives including Hometown Heroes and Labels We Love. For more information, visit madewell.com and follow us @madewell.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business—focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

About You

You’ll be great in the role if you …

• Love our brand, customers, and teams.
• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
• Have a track record of setting and achieving goals.
• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
• Make smart decisions by: actively listening, understanding data, and looking beyond the obvious.
• Have a high school diploma or equivalent combo of education and experience.
• Have 2 or more years of experience with similar scope, with preferred experience in specialty retail.
• Communicate effectively and confidently.
• Process information and operate store systems accurately.
• Are available when we are busy, including nights, weekends, and holidays.
• Are adept with technology and apps and familiar with industry-related blogs and feeds.
• Must be able to bend, reach, and stretch for product as well as lift, carry, and move at least 40 pounds (18 kilos).
• Must regularly move around all store areas and be accessible to customers.

Perks & Benefits

• Competitive base pay and bonus programs
• Flexible days and hours
• Amazing merchandise discounts
• 24/7 free confidential help with personal and work concerns
• Personal and professional development opportunities
• Volunteer programs, disaster relief funds, charitable matching donations
• Medical, dental, vision, life insurance, pet insurance, legal plans, ID theft, commuter benefits
• Paid time off, holidays, parental leave, disability leave, bereavement
• 401(k) plan with company matching contributions

Additional Information

Hourly Range: $21.50 - $27.00

We aim to pay competitively based on industry standards and geographic location. Compensation includes base salary, bonus potential, benefits, and perks. We are committed to creating a diverse and inclusive community and are proud to be an equal opportunity employer.