Assistant Manager

Wendy; New Baltimore (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fun work environment

Leadership opportunities

Competitive pay

Job summary

Tim Hortons in New Baltimore, Michigan is seeking an Assistant Manager to help oversee restaurant operations, maintain Tim Hortons standards, and drive guest satisfaction.

You will lead team members, assist with ordering, ensure food safety and cleanliness, handle guest concerns, and support the Manager in running incentive programs and scheduling. This role offers a fun environment, leadership development, and competitive pay.

Qualifications

• Experience in restaurant management preferred.
• Maintains Tim Hortons standards around people, product, cleanliness and guest experience.
• Ability to enforce operating procedures and health and safety guidelines.

Responsibilities

• Assists with ordering of supplies and building maintenance.
• Maintains high standards of guest experience and handles complaints.
• Supports manager in running company-wide incentive programs.
• Manages team member schedules and coverage across shifts.

Skills

Leadership

Guest experience

Food safety

Staff supervision

Job description

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness, and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.

We also offer many other great benefits such as:

• A fun work environment where you can positively influence others.
• Learn first‑hand from an experienced Operator that cares about you personally and is actively involved in the community.
• Leadership opportunities to gain real‑world management experience to help you reach your professional goals.
• Competitive pay.

As a Assistant Manager you will:

• Assists with ordering of supplies and overall building maintenance and cleanliness
• Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
• Is able to enforce and comply with pre‑established Tim Hortons operating procedures
• Ensures high standards of guest experience are maintained
• Resolves guest complaints and turns potentially negative situations into positive ones
• Assists Manager in running company‑wide incentive programs
• Assists in maximizing team member coverage at all times perform the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels
• Manages team member schedules to ensure adequate coverage on all shifts
• Understands the importance of supporting the Manager and presents a ‘unified front' to all team members

Requirements:

• Frequent reaching above waist, chest, and shoulder level, as well as below waist level
• Frequent to the continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
• Continuous standing on tiled surfaces for all tasks
• Ability to stand for long periods of time without a break
• Frequent hip flexion while walking for all tasks
• Occasional lifting of boxes of supplies/products weighing from
• Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
• Frequent exposure to cold/below freezing and high heat temperatures (walk‑in refrigerator and freezers, ovens)

Tim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.
The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi‑billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.