Assistant Manager

Ontario Trillium Foundation; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Little Caesars in Nashville is seeking an Assistant Manager to oversee shift operations, guest experience, and sales performance. You will supervise Team Members, ensure brand standards, and execute opening/closing duties while driving profitability.

You will lead with training and feedback, resolve client issues, and uphold food safety, labor, and cash procedures on your shift.

Qualifications

• Previous shift-management experience in a fast‑food or retail setting.
• Strong guest service and conflict-resolution skills.
• Ability to lead a team, provide feedback and training.
• Knowledge of food safety procedures and cost controls.
• Ability to count cash drawers and handle cash accurately.
• Willingness to work opening/closing duties.

Responsibilities

• Lead team on shifts, assign tasks and train colleagues.
• Ensure guest orders are accurate and delivered promptly.
• Promote sales through in-shift promotions and suggestive selling.
• Uphold food safety standards and manage costs, waste, and cash on shift.
• Count drawers and follow daily cash handling procedures.
• Resolve guest complaints and maintain high customer satisfaction.
• Coordinate opening, transition, and closing duties.

Skills

Leadership

Team supervision

Guest service

Training

Food safety

Cash handling

Sales support

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.