Assistant Manager

Ziggi's Coffee; Manitowoc (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Ziggi's Coffee in Manitowoc, Wisconsin is seeking an Assistant Manager to lead daily store operations, deliver exceptional service, and mentor staff. The role emphasizes teamwork, adherence to health and safety standards, and operational excellence in a fast-paced cafe setting.

Responsibility includes staff onboarding, coaching, and ensuring quality and accuracy in beverages and food. The candidate should have prior management or shift-lead experience, strong communication skills, and the

Qualifications

• Experience in management or supervisory roles preferred.
• Experience in food service or retail environment is valued.
• Strong communication and leadership skills are required.
• Flexible schedule including weekends/holidays.

Responsibilities

• Deliver exceptional beverage and food quality with fast service.
• Train, coach and develop team members; onboard new staff.
• Maintain safety, cleanliness, and health code compliance.
• Process weekly vendor orders and manage deposits.
• Enter invoices and manage store finances in QuickBooks.
• Ensure operations meet brand standards and inventory is organized.

Skills

Customer service

Leadership

Communication

Attention to detail

Microsoft Office

Tools

QuickBooks

Microsoft Office

Job description

Ziggi's Coffee - Assistant Manager

Join Our Team at Ziggi's Coffee!

Are you ready to take the next step in your career?

We are seeking a highly skilled and motivated Assistant Manager who shares our passion for delivering exceptional beverages and fostering a culture of growth and development. As an Assistant Manager at Ziggi's Coffee, you'll have the opportunity to work in a dynamic, fast-paced environment where every day brings new challenges and opportunities for personal and professional growth.

Position Summary:

• The Assistant Manager is a top-level performer who not only aspires to be the best part of the customer's day, but also the best part of their team member's day. The Assistant Manager has a positive attitude, willingness to take initiative, and great communication skills. They are a self-starter who can excel with limited supervision. The Assistant Manager will also:
• Essential Functions:
• Ensures the Ziggi's \Standards of Service\ are always in place -exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
• Maintains great communication on a consistent basis with staff, the General Manager, Store Owners, and other designated contacts within the company.
• Helps onboard, and train new team members.
• Provides ongoing support, development, and coaching for all team members.
• Maintains a safe and secure working environment for employees.
• Places weekly orders with vendors.
• Puts together bank deposits.
• Enters invoices into QuickBooks.
• Maintains store to meet operational standards to ensure optimal cleanliness, product stock, and organization.
• Ensures the store is always within compliance of all health code and food safety requirements.
• Addresses any customer complaints that may arise in the absence of the General or Assistant Managers, corrects the issue, and relays any incidents to their General and Assistant Managers.
• Ensures compliance to policies and procedures and reports concerns to the General Manager.
• Any other duties, as assigned.

Knowledge, Skills and Abilities:

• Good analytical and math skills to create and analyze reports, sales statistics and spreadsheets.
• Strong customer service skills.
• Excellent leadership skills and ability to work with teams.
• Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance.
• Ability to perform complex duties requiring discretion and independence of action.
• Ability to communicate both verbally and in writing.
• Ability to establish and maintain effective working relationships with employees.
• Ability to maintain sensitive and confidential information.
• Ability to perform varied administrative tasks; determine relative importance of each, set deadlines and complete projects accordingly.
• Ability to apply appropriate decision-making within scope of work procedures.
• Ability to work well under pressure.
• Flexibility in hours worked, including holidays and weekends.
• Proficient with Microsoft Office Suite or related software.

Physical Demands:

• The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl.
• The employee is required to frequently lift up to 30 pounds without assistance.
• Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.

Qualifications:

• Some level of management experience- prior assistant manager or shift lead level experience - preferred
• Prior experience in a food service or retail environment
• Strong communication and leadership skills
• Flexible schedule to work weekends, holidays, and day shifts

Don't miss this exciting opportunity to be part of a dynamic team dedicated to serving the finest beverages and food options with speed, authenticity, and convenience.

Ziggi's story began from husband and wife co-founders Brandon & Camrin Knudsen's dream to build something together. They wanted to create a space where people could gather and feel right at home. Of course, their first thought was coffee. Coffee has always been a vessel for bringing people together so, they set out to open a coffee shop that would provide that space for their community.