Assistant Manager

WSH MANAGEMENT INC; Long Beach (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with employer match

Paid vacation

Job summary

WSH MANAGEMENT INC. seeks an Assistant Property Manager in Long Beach, CA to oversee leasing, marketing, and resident relations for a 191-unit property.

You will process applications, deposits, and rent postings while supporting budgeting and vendor payments. Responsibilities include managing renewals, assisting with marketing efforts, and maintaining compliance with Fair Housing and Affordable Housing programs.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• A minimum of two years experience with property management or customer service.
• Must possess strong attention to detail and sales ability.
• National Apartment Leasing Professional (NALP) preferred.
• Fair Housing Certification, or willingness to obtain prior to interacting with prospective residents.
• OSHA laws and regulations certification, or willingness to obtain within six months.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Competence in Microsoft Office and community software including Word/Excel/MS Outlook.

Responsibilities

• Lease transactions: greet prospects, qualify, process applications and deposits.
• Record and update availability, process approvals, and manage renewals.
• Assist with marketing, resident relations, and community events.
• Handle accounting tasks: post rents, prepare deposits, verify invoices.

Skills

Customer service

Sales

Communication

Budgeting

Education

High School Diploma or equivalent

NALP certification

Fair Housing Certification

OSHA certification

Tools

Microsoft Office

Yardi

Job description

Job Details: Job Location: Long Beach, CA 90806, Position Type: Full Time, Salary Range: $24.00 - $25.00 Hourly,

Position Overview

The Assistant Property Manager is responsible for a property of 191 units. Effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, affordable housing program compliance and resident relations for the community. The entrant will perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.

What We Offer

• Pay: $24.00- 25.00 per hour
• Schedule: Full-time (40 hours per week), Monday-Friday, 8:00 AM-5:00 PM
• Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
• Time Off: Paid vacation and 14 paid company holidays

Key Responsibilities

Leasing & Marketing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• File own guest cards and maintain according to established procedures.
• Demonstrate community and apartment/model and apply product knowledge to client's needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
• Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Monitor renewals. Distribute and follow up on renewal notices.
• Assist in monitoring advertising effectiveness.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Assist in conducting market surveys and shop competitive communities.

Accounting & Financial Responsibilities

• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the lease agreement and application.
• Accept rental payments and post rents to the computer.
• Record monies collected and prepare bank deposit slips on an ongoing basis.
• Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
• Communicate with Property Managers regarding accuracy of invoices received; and invoices are coded correctly, according to company procedures.
• Ensure that all invoices received are approved, entered and paid within a timely manner.
• Access computerized financial information to resolve vendor and payment disputes.
• Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.
• Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.
• Prepare statement of accounting notices for past residents.
• Provide accounting support to Property Managers.

Compliance & Administrative Support

• Assist in lease transactions by typing leases, gathering applicant history and credit approvals.
• Assist with maintaining compliance with all applicable Affordable Housing programs.
• Assume Property Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
• Provide general clerical assistance to community office.
• Distribute all company or community-issued notices.
• Comply with federal, state and company policies, procedures and regulations.
• Represent the company in a professional manner at all times.
• Daily review of all emails and respond as necessary within 24 hours.

Resident Relations

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis, updating status in Yardi.
• Maintain open communication with Property Manager and Maintenance Technician.
• Contribute to cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Enforce policies of the community.
• Advise residents of referral concessions (if permitted).

Safety & Community Standards

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.

Abilities

• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Strong command of the English language, including proper grammar, spelling and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Neat, clean and professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Qualifications:

• High School Diploma or equivalent required; some college preferred.
• A minimum of two years experience with property management or customer service.
• Must possess strong attention to detail and sales ability.
• National Apartment Leasing Professional (NALP) preferred.
• Fair Housing Certification, or willingness to obtain prior to interacting with prospective residents.
• OSHA laws and regulations certification, or willingness to obtain within six months.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Competence in the operation of a telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook, and community software.
• Must possess a valid Driver's License, reliable transportation, and current auto insurance coverage, as this position may require some driving for company business.