Assistant Manager

Popeyes-01d9eb60; Johnson City (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Popeyes Assistant Manager leads daily restaurant operations, driving profitability and ensuring excellent guest service. You will manage a team, coach staff, and uphold brand standards while maintaining inventory, safety, and cash controls.

The role focuses on people development, operational excellence, and delivering fast, accurate service in a busy, high-volume environment. You will support the RGM and step in when needed.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience, management preferred.
• Some understanding of P&L interpretation and management to influence profitability.

Responsibilities

• Drive profitability by managing inventory costs and cash controls.
• Motivate and direct team members to deliver fast, accurate guest service in a clean facility.
• Coach shifts coordinators and team members to raise restaurant performance.
• Direct operations to ensure efficient food preparation and timely service while upholding brand standards.
• Perform duties of Hourly Shift Coordinator when necessary.

Skills

Leadership

People management

Guest service

Operations management

P&L understanding

Education

High School Diploma or GED

Two-year college courses preferred

Job description

POSITION OVERVIEW:The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:PROFITABILITYManages inventory costs and maintains inventory by performing Daily, Weekly and Monthly inventory inspectionsPlaces and receives inventory truck ordersMaintains and regularly monitors a list of all restaurant assetsEnsures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as requiredEnsures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)GUESTMotivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facilityPEOPLEProvides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performanceOPERATIONSDirects restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesEnsures that restaurant upholds operational and brand standards*Performs duties of Hourly Shift Coordinator when necessaryQUALIFICATIONS AND SKILLS:Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experience, experience in management preferredSome understanding of P&L interpretation and management to influence profitability