Assistant Manager

Workstream; Holmdel Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Freddy's Frozen Custard & Steakburgers in Holmdel/Freehold, NJ is seeking an Assistant General Manager / Shift Supervisor who can lead guest relations, staff development, and growth. You will work with management to execute brand standards, control costs, and ensure excellent service across shifts.

A minimum of 1 year as shift lead or manager in full-service, casual dining, or quick service is required; strong leadership, coaching, and communication skills are essential.

Responsibilities

• Oversee daily operations to ensure quality, timeliness and service.
• Train and coach staff; lead by example to drive guest satisfaction.
• Review schedules and forecasts; maintain labor efficiency.
• Coordinate opening/closing activities and cash handling.
• Ensure adherence to company SOPs and health/safety standards.
• Address guest complaints and resolve issues promptly.

Skills

Leadership

Communication

Guest relations

Guest satisfaction

Coaching

Team motivation

Hiring & training

Staff development

Tools

Microsoft Office

Excel

Word

Internet

Job description

Freddy's at Holmdel and Freehold New Jersey Locations are looking for shift supervisors and assistant managers who are passionate about guest relations, employee development and business growth.

Seeking an Assistant General Manager / Shift Supervisor candidate with an understanding of sales, profits, and guest satisfaction. Ideal candidate will work closely with the management staff to maintain a strategic vision for the future of the restaurant while developing a culture that ensures great execution of food and service by the staff. Experience in hiring, training, and retaining employees is a plus. Candidate will have also demonstrated leadership skills, including coaching, directing, and motivating the team. A minimum of 1 year of experience as a shift lead or manager in full service, casual dining or quick service restaurant is a requirement.

Provide a fun, fast paced and fulfilling work environment for team members with interest in development of self and team members to meet long term growth goals. If you have a dynamic personality and a strong passion for serving high-quality food with a smile, then Freddy's is the place for you! Growth opportunities are available to candidates who demonstrate pride, service and that attention to detail that makes Freddy's successful.

The Assistant General Manager / Shift Supervisor is responsible for the overall efficiency and technical operations of the restaurant and ensures

Freddy's standard of quality, timeliness, and service. The Manager is responsible for training, refinement of staff and team building through employee motivation.

Requirements:

Leadership & Communication –

• Ensures that all Company Standard Operation Procedures are followed
• Teaches & practices Freddy's standards of quality, timeliness and service
• Maintains an environment of open communication, positive attitudes, and trust based relationships with all personnel
• Ensures that Customer Satisfaction is the highest priority for all employees
• Consistently lives "hospitality" in every instance
• Leads by example – maintains professional image, appearance and language

Financial Performance-

• Conduct daily labor analysis to achieve target labor percentage
• Ensures quality control standards and procedures are strictly enforced
• Ensures all standardized portion control guidelines are followed and maintained
• Monitor sales trends, develop forecasts and make effective decisions to control the key cost of sales and labor
• Maximize productivity without compromising quality standards

Health & Safety-

• Ensure full restaurant compliance with all health department regulations
• Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
• Ensure that inspections are conducted, and correct on-going issues

Other Responsibilities-

• Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
• Review and approve all schedules and forecasts
• Coordinate opening/ closing activities in a timely and safe manner
• Complete all operational checklists daily
• Ensure that all cash handling procedures are followed
• Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
• Resolve conflicts and improve team members performance issues in a constructive manner and according to policies
• Must have experience in Microsoft Office, Excel, Word, and Internet

Physical Requirements: (including but not limited to)

• Ability to stand and walk up to 10 hours/day
• Ability to continuously reach, bend, lift, carry and stoop
• Ability to freely access all areas of the restaurant
• Ability to move or handle items weighing up to 50lbs
• Ability to work varied hours/days to oversee store operations

Location:

Freddy's Frozen Custard & Steakburgers was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. It was named in honor of Bill and Randy's father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.