Assistant Manager

JHG Group - IHOP; Holland (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Quarterly Bonus Package

Health Insurance

401K

Paid Vacation

Real Advancement Opportunities

Job summary

A well-known restaurant group in Holland, MI is seeking an Assistant Manager to support store operations and ensure exceptional customer experiences. The ideal candidate will supervise associates, manage training and compliance, and drive performance metrics. This role offers competitive pay, health insurance, and opportunities for advancement.

Qualifications

• Ability to manage and engage associates in a restaurant setting.
• Experience in training and developing team members.
• Strong leadership skills to drive performance and customer satisfaction.

Responsibilities

• Support the General Manager in store operations management.
• Supervise task assignments and performance for all associates.
• Ensure compliance with safety and quality procedures.
• Analyze performance metrics and prepare action plans.
• Plan and execute safety, security, quality, and store operations policies and practices.
• Analyze results and trends and prepare action plans to leverage strengths and address opportunities.

Skills

Supervisory skills

Customer service

Training and coaching

Performance management

Job description

Position Overview

The Assistant Manager (AM) is responsible for supporting the General Manager in the management of the entire store’s operations. The AM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development, and training of all associates in the store. The AM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience that supports our vision.

Principal Duties

• Supervise the day-to-day task assignments and performance for all management and associates.
• Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
• Manage all matters relating to associates and the team - recruiting, hiring, training, coaching, associate engagement, and performance management.
• Ensure compliance with corporate training programs.
• Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.

Management-Essential Duties

• Supervise the day-to-day task assignment and manage the performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
• Oversee the completion of duties by hourly store management associates.
• Ensure proper training and training compliance of all hourly associates.
• Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.
• Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Review the results on the store’s computer and/or handheld device and make the necessary changes. Prepare action plans to address off-standard items.
• Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.
• Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
• Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
• Value store associates through celebration and recognition.
• Ensure the 24/7 execution of all customer service programs and processes.
• Communicate with the store manager regarding customer service issues and concerns.
• Ensure a pleasant dining experience for all customers, respond to customer complaints or inquiries, and solicit customer feedback and input.

Benefits

• Competitive Pay
• Quarterly Bonus Package if performance metrics are met
• Health Insurance
• 401K
• Paid Vacation
• Real Advancement Opportunities