Assistant General Manager

The Press Club Grill; Greer (SC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Employee discount

Opportunities for advancement

Job summary

The Press Club Grill seeks an Assistant General Manager to oversee daily restaurant operations at our Greer, SC location. You will drive KPI achievement, sales and profitability through policy enforcement and best practices, while leading a team to deliver exceptional guest experiences.

You will supervise hiring, training, coaching, and performance feedback, manage inventory and vendor relations, ensure compliance and safety, and foster a high-energy, guest-centric environment that supports

Qualifications

• Proven leadership with ability to supervise and train staff
• Strong attention to detail and KPI-driven
• Experience managing inventory and vendor relations

Responsibilities

• Oversee inventory management, purchasing and receiving
• Vendor management
• Lead with appropriate leadership style for various situations
• Meet KPIs and guest satisfaction goals
• Ensure knowledge and enforcement of company regulations and standards
• Prepare action plans to address issues and drive store profitability
• Educate and train team members to achieve success
• Provide timely performance feedback and coaching
• Maintain compliance with cash handling and reporting procedures
• Recruit, hire, schedule and retain restaurant staff
• Drive guest satisfaction and handle escalations
• Create opportunities within the local community to grow the business
• Ensure cleanliness, safety and smooth shift operations
• Work flexible and long hours including weekends and holidays

Skills

Leadership

Inventory management

Staff development

Customer service

KPI driven

Job description

As an Assistant General Manager, you will manage the day to day operations of the assigned location. You will be responsible for achieving KPIs and planned sales and profit goals through the implementation, management, and enforcement of company policies, procedures, best practices, programs, and performance standards.

In addition, you will directly supervise all employees, including hiring, training, coaching, and motivating your team to achieve set goals, and KPIs, including customer satisfaction feedback goals. You will also be in charge of inventory management, including purchasing, receiving, and the safe storing of the items needed to operate the business effectively. You will be accountable for all aspects of restaurant operations and administration, ensuring execution of all tasks and systems to guarantee maximum guest satisfaction, a consistent and safe work environment, and a profitable Profit and Loss statement. This position requires consistent demonstration of leadership and a strong attention to detail.

Benefits

• Employee discount
• Opportunities for advancement

Responsibilities

• Inventory management, purchasing and receiving
• Vendor management
• Use of appropriate leadership style for various internal and external situations
• Establish credibility through people results and meeting KPIs
• Establish full knowledge of company regulations, policies, procedures, standards, and goals
• Prepare and follow action plans to address issues, escalations, and store profitability results
• Support company initiatives by educating and training team members to achieve success
• Proactively provide communication to internal Directors on the status of their restaurant including results, issues affecting guests or team members and individual achievements, and KPIs
• Follow all cash handling, house account, deposit, and credit card policies
• Reconcile comps, voids, discounts, and cash shortages and takes corrective action
• Manage the activities of the restaurant teams: This includes recruitment, hiring and retention practices, scheduling, and continuous training to increase the staff’s productivity, and customer service skills
• Effectively provide performance feedback through coaching and timely reviews
• Encourage friendly internal competition
• Ensure team members are focused on guest satisfaction
• Think creatively and seize business opportunities within the local community
• Engage with guests to create a personable and seamless experience
• Use all service-related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaints
• Manage controllable expenses and restaurant compliance
• Understand the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations
• Observe ambient and safety in the restaurants, i.e.: lighting, music, marketing displays and cleanliness of small wares; ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good condition
• Perform any other duties as requested to ensure customer satisfaction, safety, and profitability
• Available to work flexible and long hours at times including weekends and holidays