Assistant Manager

National Community Renaissance; Hawthorne (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

National Community Renaissance is seeking an Assistant Community Manager to support the Community Manager in administration, marketing, and day-to-day property operations. This role includes processing applications, maintaining files, updating cash receipts in Yardi, and assisting with budgeting and reporting.

You will work closely with maintenance staff to meet turnover targets, handle resident interactions professionally, and participate in company events as needed.

Qualifications

• High school education or equivalent required.
• 1–2 years of experience in property management preferred.
• Understanding and budgeting knowledge required.
• Administrative experience preferred and helpful.

Responsibilities

• Assist in overall administration and maintenance of the property.
• Assist in marketing vacancies and maintain waiting lists.
• Process housing applications per covenants and policies.
• Post payments into Yardi and manage daily banking.

Skills

Verbal and written communication

Property management

Budgeting

MS Office (Word, Excel, Outlook)

Bookkeeping/basic math

Customer service

Education

High school education or equivalent

Tools

Yardi

Job description

The Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager.RESPONSIBILITIESEnsure resident files are maintained in accordance with Compliance and Property Management policies and regulations.Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan.Assist in maintaining property waiting list in accordance with Tenant Selection Plan.Process applications for housing in accordance with properties affordable housing covenants.Assist in preparing deposits for banking and making daily bank runs.Post resident payments into Yardi in a timely manner.Assist Community Manager in preparing management required month end reports.Assist Community Manager in maintaining work orders and posting in Yardi.Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget.Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met.Prepare late notices and notices to pay rent.Assist Community Manager with legal proceedings.Assist in showing available units.Maintain general office and resident files.Take a proactive role in shopping the competition and marketing.Assist residents at all times when requested.Record traffic in software program on a daily basis.Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect.Respond to all resident complaints in a timely and professional manner.Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.Other duties as requested.Assist Community Manager in maintaining 100% occupancy at all times.Ensure residents are provided a clean, safe and well maintained community.Maintain positive relations with CORE internal departments.Assist Community Manager in processing annual re-certifications within established timelines.Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position.EXPERIENCEHigh school education or equivalent is needed with proficiency in both verbal and written communication skills.Minimum 1 to 2 years working in property management, preferably in an affordable housing environment.Minimum one year working in an administrative position.Understanding and comprehension of budgeting.Minimum of one year working in a customer service environment.Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.Basic bookkeeping and general mathematical principles.PHYSICAL REQUIREMENTS/WORK ENVIRONMENTSittingWalkingOperate a computerOccasional lifting up to 25 poundsOccasional climbing of stairsFLSANon-Exempt