Assistant Manager

Havencorecommunities; Hawthorne (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Hawthorne Terrace Apartments in Hawthorne, CA is seeking an Assistant Community Manager to support daily property administration and leasing operations.

You will assist the Community Manager with marketing, resident files, eligibility, rent processing in Yardi, and occupancy goals, while delivering excellent customer service. This is a full-time, on-site role requiring strong communication and budgeting skills, plus teamwork with maintenance.

Qualifications

• High school education or equivalent.
• 1–2 years property management experience, preferably in affordable housing.
• At least 1 year administrative experience.
• Budgeting understanding.
• Experience in customer service.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Basic bookkeeping and mathematical skills.

Responsibilities

• Maintain resident files per Compliance and PM policies.
• Assist in marketing and advertising for vacancies.
• Maintain property waiting list per Tenant Selection Plan.
• Process housing applications per covenants.
• Post resident payments in Yardi.
• Assist in preparing month-end reports.
• Assist in maintaining work orders in Yardi.
• Prepare office and maintenance supply orders within budget.
• Show available units to prospective residents.
• Assist in achieving 100% occupancy.
• Attend company events as required.

Skills

Verbal communication

Written communication

Customer service

Administrative experience

Microsoft Office

Budgeting

Bookkeeping

Excel

Word

Outlook

Education

High school diploma or equivalent

Tools

Yardi

Job description

Assistant Manager# Assistant ManagerHawthorne Terrace Apartments - Hawthorne, CA 90250## OverviewSalary Range$21.00 - $23.00 HourlyPosition TypeFull TimeCategoryReal Estate## DescriptionThe Assistant Community Manager is responsible for assisting the Community Manager in the overall general administration and maintenance of the physical property. The Assistant Community Manager reports to the Community Manager and Regional Property Manager.**RESPONSIBILITIES*** Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations.* Assist in marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan.* Assist in maintaining property waiting list in accordance with Tenant Selection Plan.* Process applications for housing in accordance with properties affordable housing covenants.* Assist in preparing deposits for banking and making daily bank runs.* Post resident payments into Yardi in a timely manner.* Assist Community Manager in preparing management required month end reports.* Assist Community Manager in maintaining work orders and posting in Yardi.* Assist Community Manager in preparing office and maintenance supply orders in accordance with approved property budget.* Working as a cohesive team with maintenance personnel to ensure vacancy turn times are met.* Prepare late notices and notices to pay rent.* Assist Community Manager with legal proceedings.* Assist in showing available units.* Maintain general office and resident files.* Take a proactive role in shopping the competition and marketing.* Assist residents at all times when requested.* Record traffic in software program on a daily basis.* Follow up with Guest Cards or a “Thank-You” response within twenty-four (24) hours of the visit with the prospect.* Respond to all resident complaints in a timely and professional manner.* Must attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.* Other duties as requested.* Assist Community Manager in maintaining 100% occupancy at all times.* Ensure residents are provided a clean, safe and well maintained community.* Maintain positive relations with CORE internal departments.* Assist Community Manager in processing annual re-certifications within established timelines.* Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.* Encouraged to take company sponsored Tax Credit Specialist (TCS) certification class for professional development. TCS certification is required for promotion to a Community Manager position.**EXPERIENCE*** High school education or equivalent is needed with proficiency in both verbal and written communication skills.* Minimum 1 to 2 years working in property management, preferably in an affordable housing environment.* Minimum one year working in an administrative position.* Understanding and comprehension of budgeting.* Minimum of one year working in a customer service environment.* Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.* Basic bookkeeping and general mathematical principles.**PHYSICAL REQUIREMENTS/WORK ENVIRONMENT*** Sitting* Walking* Operate a computer* Occasional lifting up to 25 pounds* Occasional climbing of stairs**FLSA*** Non-Exempt