Assistant Manager

Petes Tire Barns Inc; Germantown (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Petes Tire Barns Inc is seeking a skilled leader to support daily store operations, supervise staff, and assist with scheduling and customer service. You will manage paperwork, billing, and inventory while acting as a shop foreman and service writer. Hands-on tire services may be required.

Ideal candidates have at least 3 years in the tire industry and strong customer service abilities, plus a valid driver’s license and a high school diploma or equivalent.

Qualifications

• Minimum of 3 years in the tire industry.
• Minimum of 3 years of customer service experience preferred.
• High School Diploma or Equivalent preferred.
• Valid driver’s license with clean driving record required.
• Ability to read and interpret documents such as safety rules and manuals.

Responsibilities

• Support daily store operations and training of employees.
• Assist with scheduling, timekeeping, and assigning work.
• Interact with customers, recommend products and scheduled service.
• Process paperwork and maintain billing and inventory using company systems.
• Act as shop foreman and service writer; perform tire changes when needed.
• Answer phones and assist customers at the front desk; support tire deliveries.

Skills

Customer service

Communication

Scheduling

Cash handling

Team collaboration

Problem solving

Clerical tasks

Education

High School Diploma or Equivalent

Job description

Requirements:• Ability to support many functions, including filling in for the store manager during absences• Collaborate with Store Manager on the daily operations of the store and in the training, coaching, and managing of employees• Assist with scheduling employees, completing time-clock reporting, and assigning work• Interact with customers, recommend products and scheduled service• Process paperwork and utilize company computer systems to help maintain proper billing and inventory• Act as a shop foreman and as a service writer• Answer phones, assist customers, and perform tire changes• Provide hands-on support to front desk• Cash out customers and support and conduct tire deliveries• Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals• Possess basic mathematical skills• Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form• Computer skills: Basic computer skills; training will be provided as needed• Communication skills: Must be good at communicating with customers, employees and vendors in person, on the phone and via electronic tools such as e-mail and text messaging• Perform duties of tire technician when neededPhysical Demands:Exerts 75 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), handles (seizing, holding, grasping, turning, or working with hands), and identifies and distinguishes colors. Occasionally climbs (ascends or descends ladders, stairs, ramps, and the like), balances. Occasionally stoops (bending the body downward and forward by bending at the waist, legs and spine), and kneels (bending the legs at knee to come to rest on knee or knees).Statement of Other Duties:This document describes the major duties and responsibilities for this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.Driver's License & clean driving record requiredMinimum of 3 years in the tire industry requiredMinimum of 3 years of customer service experience preferredHigh School Diploma or Equivalent preferred