Assistant Manager

Petes Tire Barns Inc; North Randolph (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Petes Tire Barns Inc is seeking a hands-on Store Foreman/Service Writer to support daily operations and customer service at our store in Massachusetts. You will work closely with the Store Manager, assist with scheduling, training, and supervising staff, and ensure smooth front-desk operations.

Responsibilities include tire changes, cash handling, inventory control, and coordinating deliveries while maintaining safety and compliance.

Qualifications

• Minimum 3 years in the tire industry.
• Minimum 3 years of customer service experience preferred.
• High School Diploma or Equivalent preferred.

Responsibilities

• Support store manager during absences and assist with daily operations.
• Collaborate with Store Manager on training, coaching and employee management.
• Assist with scheduling employees, clock reporting, and assigning work.
• Interact with customers, recommend products and scheduled service.
• Process paperwork and use company systems to maintain billing and inventory.
• Act as shop foreman and as a service writer.
• Answer phones, assist customers and perform tire changes.
• Provide hands-on support at the front desk.
• Cash out customers and coordinate tire deliveries.

Skills

Store operations

Customer service

Team leadership

Scheduling

Cash handling

Tire knowledge

Safety compliance

Communication

Education

High School Diploma or Equivalent

Tools

POS Systems

Inventory Software

Job description

Requirements:• Ability to support many functions, including filling in for the store manager during absences• Collaborate with Store Manager on the daily operations of the store and in the training, coaching, and managing of employees• Assist with scheduling employees, completing time-clock reporting, and assigning work• Interact with customers, recommend products and scheduled service• Process paperwork and utilize company computer systems to help maintain proper billing and inventory• Act as a shop foreman and as a service writer• Answer phones, assist customers, and perform tire changes• Provide hands-on support to front desk• Cash out customers and support and conduct tire deliveries• Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals• Possess basic mathematical skills• Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form• Computer skills: Basic computer skills; training will be provided as needed• Communication skills: Must be good at communicating with customers, employees and vendors in person, on the phone and via electronic tools such as e-mail and text messaging• Perform duties of tire technician when neededPhysical Demands:Exerts 75 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), handles (seizing, holding, grasping, turning, or working with hands), and identifies and distinguishes colors. Occasionally climbs (ascends or descends ladders, stairs, ramps, and the like), balances. Occasionally stoops (bending the body downward and forward by bending at the waist, legs and spine), and kneels (bending the legs at knee to come to rest on knee or knees).Statement of Other Duties:This document describes the major duties and responsibilities for this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.• Driver's License & clean driving record required• Minimum of 3 years in the tire industry required• Minimum of 3 years of customer service experience preferred• High School Diploma or Equivalent preferred