Assistant Manager

Freddy’s Frozen Custard & Steakburgers; Falcon (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Freddy’s Frozen Custard & Steakburgers is seeking an Associate Partner to support the Operating Partner in daily restaurant operations, driving sales, profitability, and a strong culture while ensuring a consistent guest experience.

The role emphasizes leadership, team development, and operational excellence, with a required flexible schedule including mornings, days, and weekends, and a minimum 50-hour work week to meet restaurant needs.

Qualifications

• Three to five years restaurant management experience
• Excellent written and verbal communication with guests and staff
• Excellent guest service with professional demeanor
• Ability to read and interpret sales analysis, COGS, P&L
• Ability to write routine reports and business correspondence
• Strong math skills for proportions and percentages
• Ability to prioritize tasks and work under pressure
• Flexible schedule including mornings, evenings, nights, weekends, and holidays
• Strong attention to detail and organization
• Ability to operate store software and maintain confidentiality
• Must pass background check per company standards

Responsibilities

• Uphold Freddy’s and KMG standards of hospitality, quality, and cleanliness.
• Apply situational management to daily operations.
• Correct operational mistakes to satisfy guests.
• Provide motivational support to team members.
• Manage team schedules.
• Lead with a supportive presence during shifts.
• Plan and implement required training programs.
• Assess performance and coach team members.
• Foster a guest- and team-focused culture.
• Improve efficiencies in production, labor, and food costs.
• Maintain equipment and vendor relations.
• Communicate with leadership on operational improvements.
• Resolve guest issues with satisfactory resolutions.
• Support strategies for sales growth and staff retention.
• Handle morning, day, and evening shifts including weekends.
• Be available at least 50 hours per week.

Skills

Leadership

Restaurant management

Communication

Time management

Guest-focused culture

Flexible schedule

Restaurant systems

Job description

Job Purpose: The purpose of the Associate Partner position is to support the Operating Partner with the day-to-day operations in the restaurant by providing leadership, motivating team members, and meeting operational expectations. The Operating Partner is responsible for helping drive sales, profitability and the culture in the restaurant while maintaining a consistent customer experience and operational compliance.

Specific Responsibilities

• 1. Ensure overall team commitment to Freddy’s and KMG’s standards of Hospitality, Quality, and Cleanliness.
• 2. Apply situational management to daily operations.
• 3. Correct operational mistakes with the goal of satisfying the guest.
• 4. Provide motivational support to team members.
• 5. Manage team schedules.
• 6. Exhibit leadership through a supportive presence during shifts.
• 7. Ensures all required training programs and LTO’s are planned for and implemented effectively in the assigned restaurant.
• 8. Assess team member performance, assist with coaching, development, and training.
• 9. Demonstrate respect for individual team members and show appreciation for their efforts and contributions.
• 10. Ensure hospitality-focused culture.
• 11. Focus on efficiencies in production, labor, and food costs.
• 12. Ensure proper maintenance of equipment.
• 13. Maintain good vendor relations.
• 14. Promote the delivery and rollout of new products, marketing initiatives, technology, operational programs, and procedures.
• 15. Communicate with Operating Partner, Area Director of Operations, and Director of Operations on issues which drive the improvement of operations.
• 16. Handle and resolve guest issues with the commitment to satisfactory resolutions.
• 17. Demonstrate a commitment to increasing efficiencies in operations and staffing.
• 18. Ability to make good decisions under pressure.
• 19. Support strategies to ensure operational progress, sales growth, and team member retention.
• 20. Other responsibilities as assigned within the scope of the position.

Required Skills & Proficiencies

• 1. Leadership skills.
• 2. Restaurant management experience generally required.
• 3. Strong communication skills.
• 4. Effective time management skills.
• 5. Ability to cultivate and maintain a guest-focused and team-focused culture.
• 6. Ability to work a flexible schedule.
• 7. Technically competent in restaurant operating systems, learning systems and typical desktop software.

Measurable Goals

Measurable goals are used in part to represent performance as well as represent tangible results of work quality. Performance goals are defined prior to the start of the fiscal year and will be communicated to you. These goal performance results will be included in semiannual and annual reviews as well as performance discussions with your Area Director or Director of Operations.

Qualifications and Requirements

• 1. Three to five years Restaurant Management or other related experience generally required.
• 2. Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to guests, colleagues, and management.
• 3. Excellent guest service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with guests, coworkers, and management.
• 4. Ability to read and interpret documents such as sales analysis, COGS, P & L, invoices, procedure manuals, and job instructions, etc.
• 5. Ability to write routine reports and business correspondence.
• 6. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as proportions and percentages.
• 7. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• 8. Ability to manage time effectively and prioritize tasks to meet deadlines.
• 9. Ability to work a flexible schedule which will include mornings, evenings, nights, weekends, and holidays.
• 10. Strong attention to detail and organizational skills.
• 11. Ability to operate computer and computer software, to include store operating system.
• 12. Ability to maintain confidentiality.
• 13. Must pass background check per KMG standards.
• 14. Associate Partners must be available to work morning, day, and evening shifts including weekends. AP’s must be available to work a minimum of 50 hours per week, or as management demands or restaurant needs dictate.

Physical Demands and Work Environment

• 1. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, bend, kneel, climb stairs and walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• 2. The work environment is usually a well-lighted, heated and/or air-conditioned indoor setting with adequate ventilation. Occasional exposure to outside elements. The noise level in the work environment is occasionally high. This position requires constant travel, which may involve exposure to extreme weather elements.
• 3. Licenses and Certification
  • a. Non-expired driver’s license
  • b. Acceptable driving record as defined by company policy and insurance coverage requirements
  • c. Current foodservice certificates as required by state law and KMG procedures
  • d. Manager Certification per KMG procedures
• 4. Occasionally travel by airline.
• 5. Ability to stand for long periods of time.
• 6. Adapt easily to changing temperatures in the kitchen.

THE FREDDY’S WAY

Enjoying great food without a long wait doesn’t mean your meal has to be cooked before you order it. From steakburgers to sundaes, Freddy’s makes food fresh after you ask for it because that’s the kind of quality you deserve. Take a moment to catch up with friends and family; it’s almost time to eat.