Assistant Manager

Rockys Ace Hardware; Concord (NH); On-site; USD 52,000 - 70,000; Full time

Job summary

Rocky’s Ace Hardware in Concord, NH is seeking an Assistant Store Manager to oversee daily retail operations and ensure the highest standards of helpful customer service, while assisting the Store Manager with delegated responsibilities.

The role requires leadership of store staff, training, achievement of sales and productivity goals, and maintaining inventory and store safety. A strong customer-focused mindset is essential to drive promotions and merchandise presentation.

Qualifications

• Experience in retail management or supervision.
• Ability to open/close store and oversee operations.
• Strong customer service and problem solving.

Responsibilities

• Open and close the store.
• Safety and security, as assigned.
• Knowledge of store policies and goals.
• Oversee tasks for store team members.
• Training of store personnel.
• Supervise in-store personnel for performance and customer service.
• Maintain an accurate inventory.
• Manage store housekeeping and safety.
• Lead promotions and merchandising.
• Greet and assist customers on the sales floor.
• Resolve customer claims and refunds per policy.
• Attend monthly store meetings.

Skills

Leadership

Customer service

Sales

Inventory management

Training

Communication

Job description

Position Summary:

The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

Essential Duties:

• Open and close the store
• Safety and security, as assigned
• Knowledge of overall store policies, procedures and goals
• Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
• Oversee the tasks assigned and delegated to the various store team members
• Training of store personnel
• Supervise in store personnel to insure optimum performance and amazing customer service
• Assist in maintaining an accurate Inventory
• General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
• Shop the competition monthly
• Participate and sometimes lead the monthly store meetings
• Oversee inventory order placement
• Oversee inventory receiving and store stocking
• Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Set a positive example by following company procedures
• Develop promotions to increase store traffic.
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory monthly store meetings

Other responsibilities as assigned by the store manager.

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